It was an anniversary cruise and we have sailed with TUI before and the Explorer 2 was supposed to have been refitted for this maiden voyage. We were given our cabin number at the airport and told our luggage would be taken straight to the ship, this however was not the case, we were then told by the TUI rep on arrival we would have to get our cases ourselves. (For us not a big problem ) . Embarkation went smoothly and we found our cabin 9245 an aft balcony, soon we noticed the air con was not working, really cold cabin, the main cabin lights not working, wires hanging down from unconnected light, hole in roof panel where a vent should have been.

All the above faults were reported immediately and again and again over the next few days, it was not until the 5th day of the cruise that they were all dealt with.

Ours was not the only cabin to have faults and by the end of the cruise letters were posted under cabin doors offering compensation for the faults. Read more