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It was an anniversary cruise and we have sailed with TUI before and the Explorer 2 was supposed to have been refitted for this maiden voyage. We were given our cabin number at the airport and told our luggage would be taken straight to the ship, this however was not the case, we were then told by the TUI rep on arrival we would have to get our cases ourselves. (For us not a big problem ) . Embarkation went smoothly and we found our cabin 9245 an aft balcony, soon we noticed the air con was not working, really cold cabin, the main cabin lights not working, wires hanging down from unconnected light, hole in roof panel where a vent should have been. All the above faults were reported immediately and again and again over the next few days, it was not until the 5th day of the cruise that they were all dealt with. Ours was not the only cabin to have faults and by the end of the cruise letters were posted under cabin doors offering compensation for the faults. The entertainment at nights was good but during the day was not as good as previous cruises we have done. Food was plentiful and OK in the main Market Place dining area, also in Latitudes but the vegetarian choice was very repetitive. Nonnas was worth trying for pasta. Shore excursions mixed reviews on these, Pompei and Vesuvius was good but that was only because we had Marios as a guide who was very passionate about the history. Disappointing to find out that most of the artefacts are on show in the City of Pompei museum and not on the actual archeological site. The opinion of several TUI staff on board was that the ship had not had long enough in refit process and we have to agree on that. Assume that most problems should have been dealt with by now but it’s a pity there were so many on a what was billed as a maiden voyage.

Cruise spoiled by cabin faults

Marella Explorer 2 Cruise Review by dry land

7 people found this helpful
Trip Details
It was an anniversary cruise and we have sailed with TUI before and the Explorer 2 was supposed to have been refitted for this maiden voyage. We were given our cabin number at the airport and told our luggage would be taken straight to the ship, this however was not the case, we were then told by the TUI rep on arrival we would have to get our cases ourselves. (For us not a big problem ) . Embarkation went smoothly and we found our cabin 9245 an aft balcony, soon we noticed the air con was not working, really cold cabin, the main cabin lights not working, wires hanging down from unconnected light, hole in roof panel where a vent should have been.

All the above faults were reported immediately and again and again over the next few days, it was not until the 5th day of the cruise that they were all dealt with.

Ours was not the only cabin to have faults and by the end of the cruise letters were posted under cabin doors offering compensation for the faults.

The entertainment at nights was good but during the day was not as good as previous cruises we have done.

Food was plentiful and OK in the main Market Place dining area, also in Latitudes but the vegetarian choice was very repetitive. Nonnas was worth trying for pasta.

Shore excursions mixed reviews on these, Pompei and Vesuvius was good but that was only because we had Marios as a guide who was very passionate about the history. Disappointing to find out that most of the artefacts are on show in the City of Pompei museum and not on the actual archeological site.

The opinion of several TUI staff on board was that the ship had not had long enough in refit process and we have to agree on that. Assume that most problems should have been dealt with by now but it’s a pity there were so many on a what was billed as a maiden voyage.
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