Because of the ports of call around the Pacific and previous cruises with HAL had been quite good. Embarkation at Brisbane was fine. Our Neptune suite felt like the same as previous on the other HAL cruise, very comfortable and immaculately clean. How ever, the joy seemed to stop there! It appeared that the staffing levels had been reduced and things just took that little longer for serviceand attention. Prices have certainly increased and being in US$ for an Australian NZ Pacific cruise was a bit of a pocket hit when the service charge was then added. As we're the tours. This resulted in many of the passengers taking local tours upon going ashore. Including several US passengers. I will blame ourselves for not realising that it was an exploratory cruise with lectures mainly for entertainment. The result was a very dull and boring onboard cruise. At least during the day there could have been some life around the pool area. Nothing! People sat around bored looking at each other, looking at each other. If it wasn't so sad, it could have been funny. Then there's the food!! Oh dear!! The food was the worst I've had on the past 23 years of cruising. I am sure they constitute left overs in an attempt to make a curry. The curries were so bad, twice I attempted and had to bring to the attention of the food manager. The lunchtime pizza's were so heavy with grease, they were stuck to the pizza pan! I think the cheese was not pizza cheeses? Dining room food was OK, but the standard certainly has dropped. OXTAILS! My Lord, my mother served that on tight money days and it is now served as cruise cuisine. No more veggies served on the side, all piled under the meat selection and often not hot as the over run servers can't get it to you in an acceptable time. I do not fault the servers, they are marvellous, just not enough of them. As for the food quality and selection, again no fault of the kitchen hands, this come from above them. Being mainly Indonesian or Indian in the kitchen, they know how to make a good curry or Indonesian food, but cook what they are told to. The evening entertainment in the bars mostly were over before evening dinner was finished and the crows nest entertainment was a recording DJ when there was some passengers to try and entertain. The passengers were an older interesting mix but they were still alive and they were also disappointed in the lack of entertainment

Not Happy

Maasdam Cruise Review by Lodemark

3 people found this helpful
Trip Details
Because of the ports of call around the Pacific and previous cruises with HAL had been quite good.

Embarkation at Brisbane was fine. Our Neptune suite felt like the same as previous on the other HAL cruise, very comfortable and immaculately clean.

How ever, the joy seemed to stop there!

It appeared that the staffing levels had been reduced and things just took that little longer for serviceand attention.

Prices have certainly increased and being in US$ for an Australian NZ Pacific cruise was a bit of a pocket hit when the service charge was then added.

As we're the tours. This resulted in many of the passengers taking local tours upon going ashore. Including several US passengers.

I will blame ourselves for not realising that it was an exploratory cruise with lectures mainly for entertainment. The result was a very dull and boring onboard cruise. At least during the day there could have been some life around the pool area. Nothing! People sat around bored looking at each other, looking at each other. If it wasn't so sad, it could have been funny.

Then there's the food!! Oh dear!! The food was the worst I've had on the past 23 years of cruising.

I am sure they constitute left overs in an attempt to make a curry. The curries were so bad, twice I attempted and had to bring to the attention of the food manager.

The lunchtime pizza's were so heavy with grease, they were stuck to the pizza pan! I think the cheese was not pizza cheeses?

Dining room food was OK, but the standard certainly has dropped. OXTAILS! My Lord, my mother served that on tight money days and it is now served as cruise cuisine. No more veggies served on the side, all piled under the meat selection and often not hot as the over run servers can't get it to you in an acceptable time.

I do not fault the servers, they are marvellous, just not enough of them.

As for the food quality and selection, again no fault of the kitchen hands, this come from above them.

Being mainly Indonesian or Indian in the kitchen, they know how to make a good curry or Indonesian food, but cook what they are told to.

The evening entertainment in the bars mostly were over before evening dinner was finished and the crows nest entertainment was a recording DJ when there was some passengers to try and entertain.

The passengers were an older interesting mix but they were still alive and they were also disappointed in the lack of entertainment
Lodemark’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
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Cabin Review

Neptune Suite with Verandah
Cabin SB 21
Cabin was fine, showing its age but very comfortable.Shower over the high bath is dangerous for older people.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews