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I will start out with the positive... getting onto the ship was a breeze. The last time we sailed from NY it was a complete disaster so I was super pleased with the level of professionalism and efficiency from all involved. Walking into the ship it was clean, inviting and exciting. As always we made a quick dash to get band for the “vibe” or on this ship “posh” Our very first cruise was I. This ship so I was excited to sail on it again. We were able to get to our stateroom very quickly and bags arrived in a fairly timely manner. Upon meeting our cabin steward he was one of the best we have ever had. Not the least bit overbearing and always did a phenomenal job. We had booked 2 special days for our parents for their anniversary and my mother’s birthday. He excited both with precision and detail which we so greatly appreciated. When we were settled my family and I all decided to check out the posh as we like to spend a good chunk of our time there. From the get go there was not a good vibe up there, pun intended. Normally the staff is always happy smiling and knew our names by the second day. This was not the case with posh. We get this “upgrade” so we always have a place to go for some quiet and that extra special service. The space was loud because of its close proximity to the main pool deck. We were brought water only once and never offered a cocktail or fruit plate. Each time We wanted a refill on water or a cocktail we would have to get up and go to the bar and order and retrieve it ourselves. While not the end of the world I found myself questioning why we paid extra for essentially nothing. On top of that the staff was not friendly there. I was highly disappointed and decided to spend my time elsewhere. Waiting at all bars was almost unbearable but I do understand that there are only so many bartenders and many guests in the ship. When checking into Le Bistro we were again met with an unfriendly face. The hostess did not seem accommodating or kind at all. When dining we decided to indulge in a bottle of wine not included in our package. The sommelier was one the most knowledgeable and kind we have ever met. He absolutely made our experience at Le Bistro much better. Without him the meal would have been sub par. The dealers in the casino were great fun. I found myself looking for the same ones day and night as they made the experience of losing money a little but better with their humor and small talk. I decided one night to use the salon for a blowout. I scheduled the appointment for 730 so I would have enough time to get ready before dinner. After waiting 20 minutes after checking in I approached the front desk to see what the deal was. I was met with “oh no one came for you yet?” After attempting to reschedule for the next day, the stylist irina appeared. From my understanding of my talk with both the front desk and Irina, I was double booked with another haircut she was performing before me. I once again did not feel like I was a priority in the least bit. She styled my hair and I was able to make dinner by the skin of my teeth. I must say that experience was extremely disappointing to me. Bar service in the casino was also extremely lack luster, however the male and female bartenders at the casino bar were beyond kind and committed my name and drink order to memory. Priscilla queen of the desert was a highlight of the cruise. The cast was PHENOMENAL. We were lucky enough to meet some of the cast and they were so kind. As regular cruiser we look forward to meeting other LGBT friends at the Friends Of Dorothy gathering. The name change of the meeting is not my favorite. The location for the meeting this cruise was not the most desired spot, we much preferred it when it was held at shakers. One of the most disappointing things to happen was at great stirrup cay. One of the main reasons I went on this cruise was to swim with the pigs. I understand that the tide is beyond NCLs control but a warning of such might have been nice before we went to check In. The Epics layout overall is not my favorite and I’m happy to see that other ships have not been modeled after it. Overall the cruise was ok, nothing to write home about. As loyal NCL cruisers we will return as guests but I think we may explore other lines after the lack of customer service.

Not NCL best

Norwegian Epic Cruise Review by Dccarroll

1 person found this helpful
Trip Details
I will start out with the positive... getting onto the ship was a breeze. The last time we sailed from NY it was a complete disaster so I was super pleased with the level of professionalism and efficiency from all involved. Walking into the ship it was clean, inviting and exciting. As always we made a quick dash to get band for the “vibe” or on this ship “posh” Our very first cruise was I. This ship so I was excited to sail on it again. We were able to get to our stateroom very quickly and bags arrived in a fairly timely manner. Upon meeting our cabin steward he was one of the best we have ever had. Not the least bit overbearing and always did a phenomenal job. We had booked 2 special days for our parents for their anniversary and my mother’s birthday. He excited both with precision and detail which we so greatly appreciated. When we were settled my family and I all decided to check out the posh as we like to spend a good chunk of our time there.

From the get go there was not a good vibe up there, pun intended. Normally the staff is always happy smiling and knew our names by the second day. This was not the case with posh. We get this “upgrade” so we always have a place to go for some quiet and that extra special service. The space was loud because of its close proximity to the main pool deck. We were brought water only once and never offered a cocktail or fruit plate. Each time We wanted a refill on water or a cocktail we would have to get up and go to the bar and order and retrieve it ourselves. While not the end of the world I found myself questioning why we paid extra for essentially nothing. On top of that the staff was not friendly there. I was highly disappointed and decided to spend my time elsewhere. Waiting at all bars was almost unbearable but I do understand that there are only so many bartenders and many guests in the ship.

When checking into Le Bistro we were again met with an unfriendly face. The hostess did not seem accommodating or kind at all. When dining we decided to indulge in a bottle of wine not included in our package. The sommelier was one the most knowledgeable and kind we have ever met. He absolutely made our experience at Le Bistro much better. Without him the meal would have been sub par. The dealers in the casino were great fun. I found myself looking for the same ones day and night as they made the experience of losing money a little but better with their humor and small talk. I decided one night to use the salon for a blowout. I scheduled the appointment for 730 so I would have enough time to get ready before dinner. After waiting 20 minutes after checking in I approached the front desk to see what the deal was. I was met with “oh no one came for you yet?” After attempting to reschedule for the next day, the stylist irina appeared. From my understanding of my talk with both the front desk and Irina, I was double booked with another haircut she was performing before me. I once again did not feel like I was a priority in the least bit. She styled my hair and I was able to make dinner by the skin of my teeth. I must say that experience was extremely disappointing to me. Bar service in the casino was also extremely lack luster, however the male and female bartenders at the casino bar were beyond kind and committed my name and drink order to memory.

Priscilla queen of the desert was a highlight of the cruise. The cast was PHENOMENAL. We were lucky enough to meet some of the cast and they were so kind. As regular cruiser we look forward to meeting other LGBT friends at the Friends Of Dorothy gathering. The name change of the meeting is not my favorite. The location for the meeting this cruise was not the most desired spot, we much preferred it when it was held at shakers. One of the most disappointing things to happen was at great stirrup cay. One of the main reasons I went on this cruise was to swim with the pigs. I understand that the tide is beyond NCLs control but a warning of such might have been nice before we went to check In. The Epics layout overall is not my favorite and I’m happy to see that other ships have not been modeled after it. Overall the cruise was ok, nothing to write home about. As loyal NCL cruisers we will return as guests but I think we may explore other lines after the lack of customer service.
Dccarroll’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Cabin
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Cabin Review

Balcony
Cabin BD 14106
Spacious cabin with tons of storage. The bathroom layout is super strange though. I appreciated all the space to unpack clothing and such but I think I prefer having an actual bathroom and not so disjointed with the privacy of a curtain.
Deck 13 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews