It was our second time with MSC. The first one was with MSC Fantasy and was very good.
To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when they do. Napkins at the buffet were dark blue fabric, dirty and smelly as well as the plastic glasses to drink water. Dining tables at the buffet were usually dirty, they did not remove the dirty dishes and stuff very fast. No enough tables at the buffet, it takes some time to find a place to seat.
No shows at the theater for several days, even at sea days. However, one night there was the best show we ever enjoyed at cruises, with an Argentinian singer, Guillermo Guido. Great show.
Instructions to connect to the Internet were not given to the rooms. After some time, we finally found the instructions on a blackboard near the Reception office. We wasted a lot of time with long lines everywhere because there were just a few officers to help you. It seems that they did not have bilingual crew. The library was very limited, not only the quantity of books available but also its schedule. The person in charge of the library did not speak or understand basic Spanish, in spite of most of the passengers were Argentinian. The crew looked very tense and did not smile at any moment, they just did the minimum required with a tired face.
Finally, they charged for water and everything, even for the only scale they had at the gym, $9!!!
The soap dispenser did not work. We had to buy our own soap at the first port we arrived.
Very bad embarkation process, three hours.
It was raining very bad the whole day but we enjoyed Rio anyway.