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If you are looking for a formal 5 star cruise on a traditional decor ship with excellent food , west end shows and quiet relaxed surroundings then this cruise is not for you. If you are looking for an informal all inclusive 4 star cruise with modern decor , good food , a lively friendly atmosphere and great staff to look after you then this is the one you should book. Flight on TUI dreamliner was very good both ways and really liked that your luggage was delivered straight to your cabin from the airport on arrival and collected from your cabin and sent to the airport on departure. Large balcony cabin had lots of storage space and walk in shower and was kept very clean by cabin staff who always went above and beyond to ensure that you had a great experience.It was my wife's birthday whilst on board and they decorated the room with banners,balloons and a special card from all the staff. Every time you passed a member of staff they were always friendly and polite. Food was good but was excellent in the ones where you paid a supplement and well worth the extra,we bought a trio deal which was good value. Drinks choice was very good with all the popular beers and spirits included so no need to book the premium package. Service at the bars was very quick and you did not need to leave your seat if you wished as drinks waiters were constantly available. Entertainment was not west end standard but was varied and entertaining and always a great night in the sqid and anchor pub. We visited 10 different ports with the tender used only once and saw some great islands. We booked some TUI excursions and did some others ourselves and although ship excursions were not overpriced think doing it yourself via local taxis is better value and a better overall experience. On the down side TUI need to get their act together on their systems as this is having a detrimental effect on the booking experience. If you pay for a certain cabin then you should be allocated it or be able to cancel or get substantial compensation. We went with another couple and it took us ages at the store to book cabins next to each other which we paid extra for only for our friends to be told 2 days before we went that they had been moved to a different cabin due to double booking. On talking to other people on board this had happened to a lot of people. Think overall and especially on board it was a great, good value holiday experience and we would go again but please TUI get your act together and update your systems.

Great; good value cruise experience

Marella Explorer Cruise Review by brian eaton

10 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Caribbean
If you are looking for a formal 5 star cruise on a traditional decor ship with excellent food , west end shows and quiet relaxed surroundings then this cruise is not for you.

If you are looking for an informal all inclusive 4 star cruise with modern decor , good food , a lively friendly atmosphere and great staff to look after you then this is the one you should book.

Flight on TUI dreamliner was very good both ways and really liked that your luggage was delivered straight to your cabin from the airport on arrival and collected from your cabin and sent to the airport on departure.

Large balcony cabin had lots of storage space and walk in shower and was kept very clean by cabin staff who always went above and beyond to ensure that you had a great experience.It was my wife's birthday whilst on board and they decorated the room with banners,balloons and a special card from all the staff.

Every time you passed a member of staff they were always friendly and polite.

Food was good but was excellent in the ones where you paid a supplement and well worth the extra,we bought a trio deal which was good value.

Drinks choice was very good with all the popular beers and spirits included so no need to book the premium package. Service at the bars was very quick and you did not need to leave your seat if you wished as drinks waiters were constantly available.

Entertainment was not west end standard but was varied and entertaining and always a great night in the sqid and anchor pub.

We visited 10 different ports with the tender used only once and saw some great islands.

We booked some TUI excursions and did some others ourselves and although ship excursions were not overpriced think doing it yourself via local taxis is better value and a better overall experience.

On the down side TUI need to get their act together on their systems as this is having a detrimental effect on the booking experience. If you pay for a certain cabin then you should be allocated it or be able to cancel or get substantial compensation.

We went with another couple and it took us ages at the store to book cabins next to each other which we paid extra for only for our friends to be told 2 days before we went that they had been moved to a different cabin due to double booking. On talking to other people on board this had happened to a lot of people.

Think overall and especially on board it was a great, good value holiday experience and we would go again but please TUI get your act together and update your systems.
brian eaton’s Full Rating Summary
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