Overall, we loved our cruise. We took advantage of $49 for 3rd and 4th guests to take two of our grandchildren, ages 11 and 13, and along with cruise credits obtained via CCL stock ownership and monitoring price reductions on our cabin, the final price including tax and port fees was very reasonable. This was our 15th cruise, our third on Holland. The kids adapted well, even though there were few children on board, and they were well behaved and popular with the crew and other guests. The cabin was a little crowded, but functional.
Pros: Service was outstanding. Our room steward Frank was very smart and talented— always smiling and a very hard worker. He was fluent in English, impeccably honest and the best towel animal maker we have seen. He was assisted by Ami, who was not so communicative but a good worker. Food service people were terrific. On the breakfast Lido buffet, the cooks were attentive and consistent. Our granddaughter is gluten free, and Sous Chef Antonio personally attended to making pancakes for her. The Burger joint was consistently good. The grandkids liked it and loved the pizza place where our granddaughter got gluten free pizza without any trouble. Nearly every evening, we went to the main dinning room. The staff was fantastic. Our wait staff included Samuti and Heri of Bali, both excellent servers and just great guys whom I would be proud to count as friends. The Maitre d’ and Assistant were also very attentive and made sure everything operated well. Consistently, the food was excellent. We had one lunch in the Pinnacle Grill and the food was also very good, but the service was a little slow compared to what we became used to in Main Dining. I might add, the kids loved the ice cream, sorbet, etc. We did the kitchen tour, and it is impressive how they maintain such high quality for so many.
On the Spa staff, I recall Anina of the Republic of South Africa who is a good communicator and a fine young lady with a beautiful spirit. I enjoyed our conversations. On the Excursion Desk, Lannay of the Netherlands was excellent. She helped us as we needed it. and assisted in a matter that should have been resolved by Guest Services.
Cabin was tight for four people, but we expected this and learned to adapt. Our room steward Frank is super.
We did not use Club HAL.
Grossly overpriced hotel Ramada, captive audience.
Best beach. Kids loved it. The BBQ joint was great-- lots of food and variety.
Eagle Beach. Walk around town.
Worst cruise port. Dirty and dangerous. But the Canal experience was great.