Zuiderdam Cruise Review by baddancer
- Sail Date: March 2019
- Destination: Southern Caribbean
- Cabin Type: Deluxe Ocean-View Verandah Stateroom
Pros: Service was outstanding. Our room steward Frank was very smart and talented— always smiling and a very hard worker. He was fluent in English, impeccably honest and the best towel animal maker we have seen. He was assisted by Ami, who was not so communicative but a good worker. Food service people were terrific. On the breakfast Lido buffet, the cooks were attentive and consistent. Our granddaughter is gluten free, and Sous Chef Antonio personally attended to making pancakes for her. The Burger joint was consistently good. The grandkids liked it and loved the pizza place where our granddaughter got gluten free pizza without any trouble. Nearly every evening, we went to the main dinning room. The staff was fantastic. Our wait staff included Samuti and Heri of Bali, both excellent servers and just great guys whom I would be proud to count as friends. The Maitre d’ and Assistant were also very attentive and made sure everything operated well. Consistently, the food was excellent. We had one lunch in the Pinnacle Grill and the food was also very good, but the service was a little slow compared to what we became used to in Main Dining. I might add, the kids loved the ice cream, sorbet, etc. We did the kitchen tour, and it is impressive how they maintain such high quality for so many.
On the Spa staff, I recall Anina of the Republic of South Africa who is a good communicator and a fine young lady with a beautiful spirit. I enjoyed our conversations. On the Excursion Desk, Lannay of the Netherlands was excellent. She helped us as we needed it. and assisted in a matter that should have been resolved by Guest Services.
The only truly incompetent person we ran into was a woman in Guest Services. We asked for clarification regarding credits we should have received for my wife as a CCL shareholder. The woman kept concocting nonsense about us trying to claim credits through a travel agent or a previously booked cruise— simply not true. We finally got clarification from her boss, a ship officer Joras of the Netherlands, an excellent officer. We received all the credits we believed we were due, and our faith in Holland service was restored.
Some people asked us if our grandkids could have a good time with so many older people aboard. This was not a problem. They are homeschooled and have learned to get along with all age groups and even made friends with kids their age aboard, playing chess, ping pong and puzzles. They also really enjoyed the entertainment, including the Musical stage presentations, the magician James Cielen (talented and funny with cute dogs) and the master pianist Hyperian Knight whom my grandkids liked a lot. Also, the Lincoln Center group was great, a very talented group of young people. I personally liked BB King Blues Club and many others.
We did two excursions, the Caves of Curacao, much better than expected, and the Costa Rica Tropical Rain Forest, the favorite of the kids.
Perhaps my only complaint is that the morning “news” was provided via a summary of the New York Times, which I had not read for years. It is a shameless totalitarian socialist propaganda rag. So I chose to ignore it, and my days were happier for the absence of news.
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We did not use Club HAL.
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