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Seabourn Sojourn Review

4.5 / 5.0
Editor Rating
145 reviews
8 Awards

Seabourn Still Struggling with experienced staff; some real service issues

Review for Seabourn Sojourn to Africa
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Love Sea Days
10+ Cruises • Age 70s

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Additional details

Sail Date: Mar 2019
Cabin: Veranda Suite

We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of cruising...clearly overwhelmed, everyday her service cart was the last to leave the passageway....where are the supervisiors to help with the proper training and make sure her staff have the tools they need to be successful. At one point it was suggested we keep a regular schedule by getting up in the morning at the same time each day!!!!

Beverage service was so bad in the Grand Salon about 1/2 into the cruise they decided to go with premade drinks for the shows so the waiter didn’t have to take all those bothersome drink orders...some evening you had to ask several times for a beverage...Had to ask 2-3 times for a glass of ice, and we had to laugh one night in the MDR I asked for a wafer cookie for my ice cream....it arrived with ice cream on the pointy end, clearing taken from some other order....or previous order!!!

Noticed little cheap things like no breadsticks on the table at lunch, at breakfast no little jars of jams, had big containers on the buffet to scoops out of...no hor’dourves at the formal night. If you want honey for your tea you have to scoop!!! In the Seabourn Square the honey was put into the cup, as they don’t have any little jars....guess one needs to bring their own from home....not exactly luxury!

Cabin Review

Veranda Suite

Cabin V5

Deck 6 is easy to reach most activities. Same cabin category we usually book, roomy, plenty of storage, closet walk-in with drawers and safe above. Bathroom shower looks to have been re-tiled to a lighter color. Lots of storage and 2 sinks. Shower is small, there also is a separate tub. Nice size veranda with 2 chairs and a table. Would have been nice if the windows had been cleaned more often!

When we arrived pulled open a drawer under the make-up table and the hair dryer was not put away in the bag there was hair and papers in the drawer, clearly not cleaned and the previous passenger had dropped some pills under the chair, clearly not vacuumed....

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Went to the gold pagoda

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100 Helpful Votes

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