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Navigator of the Seas Review

4.5 / 5.0
Editor Rating
2221 reviews
5 Awards

Toxic chemical smell in stateroom

Review for Navigator of the Seas to the Western Caribbean
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2-5 Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2019
Cabin: Promenade View Interior

Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at chops grill day 1, etc. Got dad a balcony room (8582), and myself a Promenade Interior (8583) directly across from his.

My father loved his cabin ... the fresh air and views.

My cabin, however, was awful. Terrible toxic, chemical, mothball-like smell. I asked housekeeping to help twice. Two different staff members agreed it was unbearable, but offered no solution, no other cabin, no sympathy. (See more in my cabin review).

Cabin Review

Promenade View Interior

Cabin 1T

My stateroom interior Promenade 8583 had a very toxic, chemical mothball-like smell the entire trip. I contacted housekeeping on days 1 and 2. They sent two different people. Both agreed it was an awful smell, but neither had a solution. The second man wiped down a few of the walls with a mild cleaner but it did not help. I was not offered any help, I was not offered another room, nor was I given any sympathy.

I read reviews ahead of time and knew that interior rooms can be stuffy so I brought room fresheners and bounce dryer sheets but they did not help. On day 5, I came down with a terrible stomach flu, and unfortunately could not leave my cabin the entire day. It was horrible and the odor only made me more ill. When I returned home, my husband noticed the toxic odor on my clothes and my hair right away. My suitcase had to put in the garage because the smell was so awful. Everything I own will require several cleanings ... bags, hats, purses, shoes, clothing, etc. A "cruise cabin" is supposed to be like home on a ship. My home was depressing and sickening. I wish someone would have offered me something to make my trip bearable.

5 Helpful Votes

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