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We chose Norwegian because we had not sailed with them before and had big time expectations since we’ve sailed several times on their cheaper competitors. In many ways they delivered on our high expectations and on others not so much. We arrived at the port a couple hours before embarking. The lines were very long but we were near the front luckily. When the embarkation process started, it went very smoothly with no problems at all. After standing still waiting for the process to start for an hour, once it started moving, we were aboard 30 min later. Our first impressions of the ship was this was a really nice one and super clean. We were immediately offered a couple sprays of disinfectant and saw several automatic dispenser stationed around the ship. We made our way to our cabin on the 12th floor. It was exactly what we expected. Maybe a little odd to have the toilet and shower kinda out in the open each using frosted glass. This area can be curtained off to separate from the rest of room. We found the storage to be plentiful with cabinets all over and high and low. The bed was comfortable and big enough for a couple adults. In case an additional sleeping spot is needed, the couch can roll out into a narrow bed. We really enjoyed just how dark the room could be when the curtains were shut. The balcony was also exactly what I expected, not too big or too small. We were excited to hit the buffet and bar so we head to the garden cafe on 15. As we walk towards it, we are offered hand disinfectant from the happiest human we’ve ever met. She becomes a very quotable person by several patrons. As she so happily sprays away the germs, she says “washy washy, happy happy” with a big genuine smile. The staff was accommodating and friendly and professional! The food options are nice for just about any dietary restrictions/desires/preferences. However as much as we would like to rave about the food, it was only ok in our opinions. The highlight was Teppanyaki - we didn’t try the steakhouse or Italian restaurant. It was overpriced for the quality of food. By no means are we foodies, but the value just wasn’t there. Cons... Outdoor bars during “at sea days” were super crowded (a couple rows deep) but the indoor bars didn’t have a wait. Beware - lounge chairs are VERY limited on “at sea days”. Get out there early to claim yours! They only offer laundry service - no washers & dryers avail for guests. Communication could have been better for the following THREE things: embarkation (waiting an hour due to prior cruise having trouble getting off boat - facial recognition issue), tendering to private island (1hr wait with zero communication as to why and what the procedure was), and disembarkation (we choose the earliest at 0700 but had zero guidance as to what floor or where to get in line... the line went in a complete circle from the back of ship to the front and we disembarked from the back. It was chaos! We didn’t know where to go or how long we would be waiting, once there. Our last gripe is a big one. The duration at port in st Thomas was drastically too short. Our excursion to St. John and trunk bay was excellent but it took up the entire time. We got back at 1pm and stood in line to board the ship by 1:30. We had no time to pick up a souvenir. The comedians were great and the broadway show (about drag queens) was quality but a touch on the inappropriate side. Overall we enjoyed, and while we would keep our options open to trying a different cruise line, we would go again in the future.

Pretty good with excellent potential.

Norwegian Epic Cruise Review by JJANDMEL

Trip Details
We chose Norwegian because we had not sailed with them before and had big time expectations since we’ve sailed several times on their cheaper competitors. In many ways they delivered on our high expectations and on others not so much. We arrived at the port a couple hours before embarking. The lines were very long but we were near the front luckily. When the embarkation process started, it went very smoothly with no problems at all. After standing still waiting for the process to start for an hour, once it started moving, we were aboard 30 min later. Our first impressions of the ship was this was a really nice one and super clean. We were immediately offered a couple sprays of disinfectant and saw several automatic dispenser stationed around the ship. We made our way to our cabin on the 12th floor. It was exactly what we expected. Maybe a little odd to have the toilet and shower kinda out in the open each using frosted glass. This area can be curtained off to separate from the rest of room. We found the storage to be plentiful with cabinets all over and high and low. The bed was comfortable and big enough for a couple adults. In case an additional sleeping spot is needed, the couch can roll out into a narrow bed. We really enjoyed just how dark the room could be when the curtains were shut. The balcony was also exactly what I expected, not too big or too small.

We were excited to hit the buffet and bar so we head to the garden cafe on 15. As we walk towards it, we are offered hand disinfectant from the happiest human we’ve ever met. She becomes a very quotable person by several patrons. As she so happily sprays away the germs, she says “washy washy, happy happy” with a big genuine smile. The staff was accommodating and friendly and professional! The food options are nice for just about any dietary restrictions/desires/preferences. However as much as we would like to rave about the food, it was only ok in our opinions. The highlight was Teppanyaki - we didn’t try the steakhouse or Italian restaurant. It was overpriced for the quality of food. By no means are we foodies, but the value just wasn’t there.

Cons...

Outdoor bars during “at sea days” were super crowded (a couple rows deep) but the indoor bars didn’t have a wait. Beware - lounge chairs are VERY limited on “at sea days”. Get out there early to claim yours! They only offer laundry service - no washers & dryers avail for guests. Communication could have been better for the following THREE things: embarkation (waiting an hour due to prior cruise having trouble getting off boat - facial recognition issue), tendering to private island (1hr wait with zero communication as to why and what the procedure was), and disembarkation (we choose the earliest at 0700 but had zero guidance as to what floor or where to get in line... the line went in a complete circle from the back of ship to the front and we disembarked from the back. It was chaos! We didn’t know where to go or how long we would be waiting, once there. Our last gripe is a big one. The duration at port in st Thomas was drastically too short. Our excursion to St. John and trunk bay was excellent but it took up the entire time. We got back at 1pm and stood in line to board the ship by 1:30. We had no time to pick up a souvenir.

The comedians were great and the broadway show (about drag queens) was quality but a touch on the inappropriate side.

Overall we enjoyed, and while we would keep our options open to trying a different cruise line, we would go again in the future.
JJANDMEL’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Cabin Review

Mid-Ship Balcony
Cabin BA 12220
Nice use of small space. It felt smaller than most but a nice use for storage. The balcony was nice but nothing extraordinary.
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins