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My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan. Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good. We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals. Bar service in general was very good except for when they ran out of mint for the mojitos. There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs. I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited. This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again

Very good Itinerary

Norwegian Jewel Cruise Review by Fuseman

6 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Asia
  • Cabin Type: Mid-Ship Balcony
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan.

Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good.

We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals.

Bar service in general was very good except for when they ran out of mint for the mojitos.

There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs.

I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited.

This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again
Fuseman’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
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Cabin Review

Mid-Ship Balcony
Cabin BA 9060
The cabin was clean and comfortable if a bit on the small side. The bed was very comfortable. Not a lot of storage. The balcony was a bit scruffy. We did notice there was a lot less noise from other cabins, doors closing etc.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins