My wife and I have been on several cruises before but this was our first and last cruise with Norwegian Cruise Lines. Their lack of communication and unwillingness to take any responsibility for anything is astounding. Our departure was delayed by one day because of bad weather which we understand. However, we do not understand why Norwegian did not communicate that to us. Instead our Norwegian shuttle picked us up at the airport and drove us to the pier where the dock hand informed us that our ship would not be arriving until the next day. Our shuttle driver unloaded our luggage and told us we would have to find ourselves a hotel for the night. There we were wondering the unfamiliar streets of New York City looking for a hotel that had room along with the other 2000 guests of the ship that were in the same predicament. The next morning at embarkation they handed us a sheet of paper telling us that because of the delay in departure they had cancelled 2 of our scheduled ports with no reason given and that they would be refunding us for 1 day of our cruise. It is now more than a month since the cruise ended and we are still fighting for our 1 day refund and they will not even reply to my emails. It was not the cruise itself that we have a problem with it is Norwegian's complete lack of customer service that we find unacceptable.