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My cousin had said that they had good time on their last cruise . They came with us on this cruise . They also said that cruise was bad. Service was unfriendly . ship needs to be up dated . Carpets were worn out. My cousin room carpet was wet due to leak in ceiling. There also was a leak in ceiling in Crown grill. Getting on and off the ship went well and fast. my cabin steward and two bartender( Crooners Bar) were the only two that made my trip so what happy. Your dining staff needs more customer service skills very unhappy with the way we were treated. There was only one show. Your staff was unfriendly until the last two day. Why you ask is because they wanted to get a tip. They tried to be your best friend on the last two days. All smiles and talk to you like you were their best friend. Very unhappy with the service. I paid a lot of money for this trip

Poor Service

Ruby Princess Cruise Review by John 18

2 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Hawaii
  • Cabin Type: Balcony
My cousin had said that they had good time on their last cruise . They came with us on this cruise . They also said that cruise was bad. Service was unfriendly . ship needs to be up dated . Carpets were worn out. My cousin room carpet was wet due to leak in ceiling. There also was a leak in ceiling in Crown grill. Getting on and off the ship went well and fast. my cabin steward and two bartender( Crooners Bar) were the only two that made my trip so what happy. Your dining staff needs more customer service skills very unhappy with the way we were treated. There was only one show. Your staff was unfriendly until the last two day. Why you ask is because they wanted to get a tip. They tried to be your best friend on the last two days. All smiles and talk to you like you were their best friend. Very unhappy with the service. I paid a lot of money for this trip
John 18’s Full Rating Summary
Enrichment Activities
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