Excellent Staff and Crew. Too Bad about the Grumpy miserable guests on board

This was a 60th Birthday Cruise.

I contacted P&O prior to sailing to arrange a few items and sure enough they were in the cabin waiting for us when we arrived.

From Curbside to cabin took less than 10 minutes. Excellent Job. Luggage beat us to the cabin. The muster drill was very well organized and the crew did an exceptional job with the Guests. We were able to watch the sail away from our cabin in time. Jason our cabin steward was top notch. The ship was clean and we could see the hard wording staff cleaning and polishing every day and disinfecting all common areas. We ate at all the specialty Restaurants and each and everyone was very nice. The service throughout the ship for the entire journey was perfect. We couldn't fault one member of staff. The entertainment staff and the Cruise Director were visible the entire trip. Disembarking in all ports of call were seamless. With the exception of our return to Southampton. The jetty was not functioning so we waited in the Havana Lounge for 3 hours before disembarking at 11:30 on Friday Morning.

The only constructive suggestion would be maybe to designate two or 3 elevators to those with mobility scooters/walkers etc. As this took up most of the elevator space all over the ship. The only other issue we would mention is how miserable the majority of the older guests were especially to the hard working crew. There should be signage saying no abuse will be tolerated at anytime to any member of staff. They work too hard and long hours. We would sail P&O for sure but no longer than 7 days.