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This is our 4th NCL cruise and by far the decline in everything was noticed. We were in a Penthouse Suite so that made a great difference in our service and we tip well after all of the extra service charges NCL adds,so the staff we worked with were super. A few extra dollars goes a long way. We chose a suite due to wheel chair and space needs. Our suite 9672 was wonderful and accessible for seniors or people who need a walk in shower and not a tub. Location: Overall it is nice to see the area and the beautiful blue waters. NCL keeps you in their areas IE Harvest Caye so you dont always see the real culture. They are really building their own areas so they can keep the $$ you spend in house. Cabin: Very Nice and well worth the upgrade. Big Balcony only downfall were those smoking around us. It is now all NON smoking in rooms and balconies and if caught they will fine you. Dining: Most of our meals were in specialty locations so most of it was good. Our servers were beyond wonderful. The specialty dinners were not as good as in years past. Meat was a bit tough I had a ribeye one night and could not chew any of it. Stick with the Filet. The buffets looked sad. The salmon is now a salmon spread, mixed fruit a blob of fruit mushed I could go on but wont. Do not go on NCL for the food unless you are in a suite/haven. The basic food keeps getting downgraded. Staff: German Escobar our NCL consultant highly recommend. Book through NCL and they will tell you everything you need. Including that the 7 day cruise only is only 3 add on meals not 7 as people assume. Online bookings do not explain things like the meals or drinks. Anoop Concierge went out of his way to assist. Highly recommend him and Vergil our Butler as well as our Steward were all great. The crew in Cagneys and Moderno for the meals were top notch. Embarkation: Tampa Port should be ashamed of the mess they have there. So much confusion on where to go as there was construction. Signage was horrible. The officers directing traffic were super and helped everyone. Once we made it to the NCL controlled area (inside) everything was great. Outside a nice woman named Deb helped and made the day. Enrichment Activities: Most of the activities were a pay to play which has changed from years past. Another nickle and dime of NCL. Entertainment: Ledgends was ok but the rest was pretty poor. NCL really needs to invest in their entertainers. This was one of the lamest of all cruises. The crew singing in the morning were better than the entertainment at night. Spa: Well worth the addition. Not crowded and well kept up. Public Rooms: Everything was cleaned each night. I watched the staff clean at all hours and they worked hard. The ship was just rehabed so everything was still in pretty good shape. Service: The servers overall were great we were in specialty so taken care of well and those extra tips go a long way. Mary Anne and the crew that assisted us were super. The crew in the buffet worked hard but hardly smiled. They look overworked and underpaid. Shore Excursions: I would not recommend the Black Swan boat tour in Belize it was a waste of money. We went out in the water and drove around. Did not see much and the guide was filling in so was in a rush to get us back. It was nice hearing about life on the island but not something to do again. The swim with the Dolphin in Costa Maya is a small area of dirty water where dolphins take you about 1/2 block in the water back and forth. Wait to do this in Honduras it was better. NCL offers a $50 credit per port but then you add on those in your party and it adds up. We went away from the port and found tours of 1/3 of the price. Be aware that you are guided to NCL activities but if you leave the port you will see many options. Just pick and choose because they are pretty aggressive. The swim with the dolphin Value for the Money: It was ok but a lot of those in the suites said they would go on other cruise lines in the future because NCL was downgrading everything and up- charging for so much that they did not in the past. Be prepared to pay $4.99 for shrimp in Cagneys they just added this. Also if having a drink before the ship leaves port you will be charged local taxes. Keep an eye on your bill and check it daily. There were a few things that were added here and there that made no sense. Overall we enjoyed the cruise because of the staff and the people. We have been loyal NCL cruisers however are going to try a different cruise line in the future to compare. It seems like NCL is going in the super economy direction with less quality and add ons for everything. Disembarking was great as we had priority and this went well.

Great Staff but NCL is going down hill fast be aware of the nickle and dime

Norwegian Pearl Cruise Review by CruiserX4

4 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Western Caribbean
  • Cabin Type: Penthouse with Large Balcony
This is our 4th NCL cruise and by far the decline in everything was noticed. We were in a Penthouse Suite so that made a great difference in our service and we tip well after all of the extra service charges NCL adds,so the staff we worked with were super. A few extra dollars goes a long way. We chose a suite due to wheel chair and space needs. Our suite 9672 was wonderful and accessible for seniors or people who need a walk in shower and not a tub.

Location: Overall it is nice to see the area and the beautiful blue waters. NCL keeps you

in their areas IE Harvest Caye so you dont always see the real culture. They are

really building their own areas so they can keep the $$ you spend in house.

Cabin: Very Nice and well worth the upgrade. Big Balcony only downfall were those

smoking around us. It is now all NON smoking in rooms and balconies and if

caught they will fine you.

Dining: Most of our meals were in specialty locations so most of it was good. Our

servers were beyond wonderful. The specialty dinners were not as good as in

years past. Meat was a bit tough I had a ribeye one night and could not chew any

of it. Stick with the Filet. The buffets

looked sad. The salmon is now a salmon spread, mixed fruit a blob of fruit mushed

I could go on but wont. Do not go on NCL for the food unless you are in a

suite/haven. The basic food keeps getting downgraded.

Staff: German Escobar our NCL consultant highly recommend. Book through NCL and

they will tell you everything you need. Including that the 7 day cruise only is only

3 add on meals not 7 as people assume. Online bookings do not explain things like

the meals or drinks.

Anoop Concierge went out of his way to assist. Highly recommend him and

Vergil our Butler as well as our Steward were all great.

The crew in Cagneys and Moderno for the meals were top notch.

Embarkation: Tampa Port should be ashamed of the mess they have there. So much

confusion on where to go as there was construction. Signage was horrible. The

officers directing traffic were super and helped everyone. Once we made it to the

NCL controlled area (inside) everything was great. Outside a nice woman named

Deb helped and made the day.

Enrichment Activities: Most of the activities were a pay to play which has changed from

years past. Another nickle and dime of NCL.

Entertainment: Ledgends was ok but the rest was pretty poor. NCL really needs to invest

in their entertainers. This was one of the lamest of all cruises. The crew singing in

the morning were better than the entertainment at night.

Spa: Well worth the addition. Not crowded and well kept up.

Public Rooms: Everything was cleaned each night. I watched the staff clean at all hours

and they worked hard. The ship was just rehabed so everything was still in pretty

good shape.

Service: The servers overall were great we were in specialty so taken care of well and

those extra tips go a long way. Mary Anne and the crew that assisted us were

super. The crew in the buffet worked hard but hardly smiled. They look overworked

and underpaid.



Shore Excursions: I would not recommend the Black Swan boat tour in Belize it was a

waste of money. We went out in the water and drove around. Did not see much and

the guide was filling in so was in a rush to get us back. It was nice hearing about

life on the island but not something to do again. The swim with the Dolphin in Costa

Maya is a small area of dirty water where dolphins take you about 1/2 block in the

water back and forth. Wait to do this in Honduras it was better. NCL offers a $50

credit per port but then you add on those in your party

and it adds up. We went away from the port and found tours of 1/3 of the price. Be

aware that you are guided to NCL activities but if you leave the port you will see

many options. Just pick and choose because they are pretty aggressive. The swim with the dolphin

Value for the Money: It was ok but a lot of those in the suites said they would go on other cruise lines in the future because NCL was downgrading everything and up- charging for so much that they did not in the past. Be prepared to pay $4.99 for shrimp in Cagneys they just added this. Also if having a drink before the ship leaves port you will be charged local taxes. Keep an eye on your bill and check it daily. There were a few things that were added here and there that made no sense. Overall we enjoyed the cruise because of the staff and the people. We have been loyal NCL cruisers however are going to try a different cruise line in the future to compare. It seems like NCL is going in the super economy direction with less quality and add ons for everything.

Disembarking was great as we had priority and this went well.
CruiserX4’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Penthouse with Large Balcony
Cabin SF 9672
Beautiful room, great location. Nice Size and nice large balcony. Downfall people were smoking all around although NCL has a no smoking policy many were still smoking on the balcony. Room does not have a table as it is handicapped suite. Nice large bathroom walk in shower. had flowers and champagne upon arrival. Various deserts at night and the beautiful towels as animals. Would recommend this room. Well worth the upgrade.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews