Sorry as an extremely seasoned cruisers this was the first time sailing with Celebrity and we were very disappointed. The ship was definitely no 5* the cabin was shabby the bed covers needed updating it was shabby, the towels and flannels etc needed throwing out, the entertainment was not great and the service mediocre. Having said that our cabin steward and our waiters were satisfactory. Our over all impression of the company was that they have a policy of harassment towards their guests to get as much money out of you as they possibly can. We succumbed to buying a drink package on board but on days at sea there was hardly anywhere that you could get a drink before late afternoon. You basically had to be up on deck at the pool bar or the other option was the specialist coffee area where you could get very limited alcoholic drinks or fancy coffee. On sea days the coffee area was totally overwhelmed it was hopeless trying to find a seat or get a drink. Even until the last day of the cruise the pressure to buy another cruise or buy a dinner in one of the speciality restaurants it made us cringe with embarrassment. We have never experienced such relentless selling on any other cruise line and how they have a 5* status confounds us so we do not intend to back on a Celebrity Cruise again.
Our first impression of the cabin was that It looked tired and shabby. There was a cracked mirror in the shower room the bedding needed an updating and the towels and flannels supplied needed throwing out.