Yes, this is a huge ship with lots of entertainment options, but because another 4000+ passengers want to do the same things, you'll encounter long lines everywhere or sold out tickets, restaurant reservations, etc. Even the teen club was overcrowded, which is almost comical. After our son found out on the first night that there was a line outside of kids waiting for someone to leave in order to be let in, he never went back. It was the least personal cruise we've ever been on. I was treated like a VIP because I hosted the CruiseCritic Meet & Greet, which 150 people attended. The only reason I knew any of the staff was because of that treatment. The officers greeted me all around the ship. Our room steward did a good job but was very harried and impersonal. He only knew my name and we had all our names on magnets on the front of the door. Food and beverage service was extremely slow. Sit down dinners in the MDR or the specialty restaurants took upwards of 90 minutes. We had one "good" dinner in Taste which took an hour for 3 courses, but we watched others receiving slower service. I am gluten-free and the special diets waiter, Ravi Gupta, did an incredible job helping both myself and the chefs every day. They ran out of some of the gluten-free foods toward the end of the cruise, I don't know if it's because they didn't order enough or because they had an influx of gluten-free passengers who didn't let them know ahead of time. The buffet had pretty good quality food and they were able to accommodate me every time, though gluten-free items took a long time. There were simply not enough bars and bartenders to keep up with the demand. The beverage manager told me that they had 3000 guests with the beverage package, so there's really no way to keep up with that kind of demand. The ropes course, water slides, etc. are fun, but you really have to plan ahead or the lines are long. The activities during the day are few and far between considering the amount of passengers, and any indoor activity done in the atrium will have all seats full 30 minutes before it starts. Musicians and entertainers worked very hard and were excellent, they were the ones we ended up knowing around the ship (not the waitstaff, cruise director's staff, etc.) We are chalking it up to being too big of a ship for us and we'll go back to the medium-sized ships in the future.