We have cruised with HAL for 10 years and are 4 star mariners, did 2 cruises on Veendam starting March 3 to April 6th 2019. Embarkation long, tedious and very hot no assistance from HAL some very sick elderly people made to stand in heat for hours. Cabins poorly serviced, beds lumpy and hard. Advised of food allergy well in advance of cruise very poor choices, all meals and menu in Dining poor, meals served Luke warm to cold and not together with partner. Veendam Singers and Dancers excellent other entertainment poor to average. Ports good Shore Excursions ok. Disembarkation disgusting, had tour and airport booked, colour and number we were due to leave at 8.00 am, but kept telling us, no bus hasn’t arrived, 3-1/2 hours later we were all still waiting told tour was cancelled Staff member in charge returned to ship and left us all outside some sitting on limited seating the rest standing waiting for a bus to maybe come for us. Hoping HAL has the common decency to take care of airport transfer for all disappointed passengers looking forward to tour, we of FLL Everglades which we will now never see. Lastly emphasise Kitchen staff and Head Chef Orly, who should be responsible, all the time have let the Company down inexcusably

Holland America Line hits the skids; very downhill journey

Veendam Cruise Review by Vilies Daughter

9 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Cuba
  • Cabin Type: Neptune Suite with Verandah
We have cruised with HAL for 10 years and are 4 star mariners, did 2 cruises on Veendam starting March 3 to April 6th 2019. Embarkation long, tedious and very hot no assistance from HAL some very sick elderly people made to stand in heat for hours. Cabins poorly serviced, beds lumpy and hard. Advised of food allergy well in advance of cruise very poor choices, all meals and menu in Dining poor, meals served Luke warm to cold and not together with partner. Veendam Singers and Dancers excellent other entertainment poor to average. Ports good Shore Excursions ok. Disembarkation disgusting, had tour and airport booked, colour and number we were due to leave at 8.00 am, but kept telling us, no bus hasn’t arrived, 3-1/2 hours later we were all still waiting told tour was cancelled Staff member in charge returned to ship and left us all outside some sitting on limited seating the rest standing waiting for a bus to maybe come for us. Hoping HAL has the common decency to take care of airport transfer for all disappointed passengers looking forward to tour, we of FLL Everglades which we will now never see. Lastly emphasise Kitchen staff and Head Chef Orly, who should be responsible, all the time have let the Company down inexcusably
Vilies Daughter’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Veendam price drops
250,000+ people have entered their email