My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on Oceana. However, their response was a disaster. Numerous activities were curtailed or canceled, and venues closed,even those unrelated to food or bathroom services, such as art classes and the library. Non transparent, inadequate explanations and insincere sounding excuses were provided, but no compensation was offered for services not provided as advertised nor for the significant inconveniences incurred. Free laundry service and significant discounts on future cruises come to mind. Unrelated problems included especially poor service in main bar/cocktail areas and disjointed, amateurish service in main dining room, terrace cafe and terrace grill where food was adequate but certainly not "the best cuisine at sea". Specialty restaurants were better with the exception of Polo which was terrible. Inexcusable shortages of sport drinks, and quality fruits, which looked good but tasted bad, were additional problems. Enrichment program lectures were very poor except for those given by a fellow guest. Invited performers were generally good. The ship's ensemble were enthusiastic but amateurish with the notable exception of the excellent band. Embarkation and disembarkation were handled smoothly. Panama Canal and Puerto Limone, Costa Rica and Miami were notable ports of call. Other Central American and Caribbean stops were a waste of time except for the nice beaches. Harvest Caye, Belize and Costa Maya, Mexico were Disneyland replicas without the fun. Unfortunately missed Norfolk, Va because of weather concerns. All in all, a bad experience.

Expectations and Reality unrelated!

Marina Cruise Review by abotel

11 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Caribbean
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on Oceana. However, their response was a disaster. Numerous activities were curtailed or canceled, and venues closed,even those unrelated to food or bathroom services, such as art classes and the library. Non transparent, inadequate explanations and insincere sounding excuses were provided, but no compensation was offered for services not provided as advertised nor for the significant inconveniences incurred. Free laundry service and significant discounts on future cruises come to mind.

Unrelated problems included especially poor service in main bar/cocktail areas and disjointed, amateurish service in main dining room, terrace cafe and terrace grill where food was adequate but certainly not "the best cuisine at sea". Specialty restaurants were better with the exception of Polo which was terrible. Inexcusable shortages of sport drinks, and quality fruits, which looked good but tasted bad, were additional problems.

Enrichment program lectures were very poor except for those given by a fellow guest. Invited performers were generally good. The ship's ensemble were enthusiastic but amateurish with the notable exception of the excellent band.

Embarkation and disembarkation were handled smoothly. Panama Canal and Puerto Limone, Costa Rica and Miami were notable ports of call. Other Central American and Caribbean stops were a waste of time except for the nice beaches. Harvest Caye, Belize and Costa Maya, Mexico were Disneyland replicas without the fun. Unfortunately missed Norfolk, Va because of weather concerns.

All in all, a bad experience.
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