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I have been cruising with other companies before so this is not my first cruise experience. But this is my first and last cruise experience with MSC. Pros and cons: Pros: (1) Beautiful interior - swarovski crystal stairs make it perfect for photos. The giant LED gallery on the 6th floor ceiling also stunning. (2) Cabin - my interior cabin has pretty good space and got tidy up very well daily which I appreciated. Bed is also very comfortable to sleep. (3) Spa - this one is exceed my expectation. I thought it is a small facility but end up, they have so many different rooms (ice, light steam, heavy steam, thermal, jet, sauna, salt, ....) I was so happy that I purchased the pass to use during my entire stay. Totally worth it! Cons: (1) Online account - after I booked the cruise from the travel agent, then I created an online account with MSCusa site (I am in USA). I wasn't able to login the site so I fill out the online form request to call back. No call or contact ever received. After several weeks, then I called the customer service and the rep said they don't know why and kept trying to transfer my call to different departments and eventually call disconnected. Still not resolved. Anyway, I'm done with this cruise company so no need to follow up. (2) Quality of food in buffet AND complimentary restaurants - It may seem there are plenty of complimentary restaurants to choose from, but they serve the same food (same menu actually). The quality of food served in dinner time by far is the worst I have ever had in my cruising experience. Meat are hard and dried; Fish/seafood not taste fresh ... the only dish I can recall that I was happy with is the risotto. After the 3rd night, I didn't have other choice but opt to the specialty restaurant which finally have decent quality of food and service. The quality of food is the main negative impact to my choice of cruising with them again. (3) Staff - You have to yield your way to them or they come straight at you, sounds odd, isn't it? I don't mind to yield my way if I am just causally walking around, but when I have food and drinks on my hand and people are behind and beside me, how can I yield? Also, I can sense how tired they are because I barely see the staff with energy nor smile. I hope the company treats them well and not overworked them because they should be the frontline passing the good/bad impression to the customer. (4) You better order drinks at dinner time because they don't have a cup of free normal water able to serve you. But you can get one for yourself in the buffet area. Arh, ok?! I didn't have much comment on entertainment and activities because of only one day at sea (thank God!) and I spent most of my evenings in the spa. But based on the comments from other cruisers I met, I didn't miss a lot. Last comment, would I choose this company again, I don't think so.

Beautiful ship yet service and food are below standard

MSC Meraviglia Cruise Review by Swandi n Meow

3 people found this helpful
Trip Details
I have been cruising with other companies before so this is not my first cruise experience. But this is my first and last cruise experience with MSC. Pros and cons:

Pros:

(1) Beautiful interior - swarovski crystal stairs make it perfect for photos. The giant LED gallery on the 6th floor ceiling also stunning.

(2) Cabin - my interior cabin has pretty good space and got tidy up very well daily which I appreciated. Bed is also very comfortable to sleep.

(3) Spa - this one is exceed my expectation. I thought it is a small facility but end up, they have so many different rooms (ice, light steam, heavy steam, thermal, jet, sauna, salt, ....) I was so happy that I purchased the pass to use during my entire stay. Totally worth it!

Cons:

(1) Online account - after I booked the cruise from the travel agent, then I created an online account with MSCusa site (I am in USA). I wasn't able to login the site so I fill out the online form request to call back. No call or contact ever received. After several weeks, then I called the customer service and the rep said they don't know why and kept trying to transfer my call to different departments and eventually call disconnected. Still not resolved. Anyway, I'm done with this cruise company so no need to follow up.

(2) Quality of food in buffet AND complimentary restaurants - It may seem there are plenty of complimentary restaurants to choose from, but they serve the same food (same menu actually). The quality of food served in dinner time by far is the worst I have ever had in my cruising experience. Meat are hard and dried; Fish/seafood not taste fresh ... the only dish I can recall that I was happy with is the risotto. After the 3rd night, I didn't have other choice but opt to the specialty restaurant which finally have decent quality of food and service. The quality of food is the main negative impact to my choice of cruising with them again.

(3) Staff - You have to yield your way to them or they come straight at you, sounds odd, isn't it? I don't mind to yield my way if I am just causally walking around, but when I have food and drinks on my hand and people are behind and beside me, how can I yield? Also, I can sense how tired they are because I barely see the staff with energy nor smile. I hope the company treats them well and not overworked them because they should be the frontline passing the good/bad impression to the customer.

(4) You better order drinks at dinner time because they don't have a cup of free normal water able to serve you. But you can get one for yourself in the buffet area. Arh, ok?!

I didn't have much comment on entertainment and activities because of only one day at sea (thank God!) and I spent most of my evenings in the spa. But based on the comments from other cruisers I met, I didn't miss a lot.

Last comment, would I choose this company again, I don't think so.
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