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Westerdam Review

Overall a Great Experience

Review for Asia Cruise on Westerdam
10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2019
Cabin: Signature Superior Verandah Suite

We chose this cruise because we love cruising in Asia and we prefer cooler weather over hot and humid weather. Holland America has a kind of a laid back atmosphere that we enjoy but their sea days are lacking in things to do. We did enjoy the lecturers on the various ports of call. They have worked on having better entertainment with piano players in the billboard on board lounge and BB King in the other lounge which was really good. The main show room was kind of a hit or miss, sometimes good and other times not so good. The singers and dancers from the ship were talented but the routines they did needs improvement because they sang a lot of songs we didn't recognize. The food in the Lido and Main Dining room was above average but a lot of the same kind of food. We did enjoy going to the Pinnacle Grill Restaurant (specialty restaurant) to have their crab legs and that was really good! The crew's overall service was very good. Had trouble 3 times with the guest services, 1st one was with exchanging money, they had me stand in 3 lines which took up a lot of time waiting, 2nd was when we received a note saying that after the first leg of our cruise (14 days, we were upgraded to 4 star Mariner), sent our laundry out but they charged our room for the service, eventually they took if off our bill but have to meet with them twice before it happened. 3rd, we received a note stating that on disembarking if we needed a wheelchair to report to the Pinnacle Bar 15 minutes prior to when we want to get off. We did report with other people but no one there with wheel chairs so I went to guest services and they said to just go back to the Pinnacle Bar and someone will meet us. We waited another 1/2 hour (1 hour by now), no one came so we decided to get off since we made private transportation reservations only to find the wheel chairs located on the second floor at the Ocean Bar. It was upsetting because when we got there and asked to have a wheel chair, the staff said there were a lot of people waiting and we would have to patient and wait our turn and that our color and number has not been called yet which really upset me. I told her our number was called over a hour ago and then she gave us the next wheel chair that was available.

Cabin Review

Signature Superior Verandah Suite

Cabin SY

Our cabin was roomy and well laid out. There was a lot of storage and outlets for our laptops and phones. They upgraded recently so we loved the larger TV's and you could stream a lot of movies verses borrowing a lot of CDs to watch movies. My wife really enjoyed the jaccuzi tub after a long day of touring/walking. Our room was one floor below the Lido so just one flight of stairs and the coffee, tea, water and Asian food was right there. If we ever go on the Westerdam, we would definitely try to stay in the same area as this room.

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