This is our 1st Celebrity cruise, but it was my 11th overall. Definitely did not live up to my expectations. Since the ship was refurbished, we expected it to be nicer, unfortunately it was such a disappointment.
Cabin: we booked a concierge class. heat was broken. it was so cold. We called service desk and no one picked up the phone, so we went down to guest service desk & it took them about 1/2 day to finally send someone to our cabin to fix the heat. Our cabin steward was attentive & polite.
Food: very poor menu, less than average food. Prime rib was chewy, seafood was not fresh. Self service buffet served almost same food every day. Food was either cold, too salty or tasteless. There was no service, no smiles, except the last night some of them tried to make conversation with us...then asked us to write good review. What a joke!