We chose this cruise for the itinerary. That part was very good. Ship was obviously very pretty at one point but looking a little shop worn now and the food dept need a total overhaul. Staff (outside of the front desk and a few waitstaff) were very friendly and helpful with smiles and greetings abounding. Captain was out and about every day and made it clear he was happy you chose his ship!.
There was always something going on in the atrium and it was extremely loud. To the point that you could not find places to sit and read or converse.
The entertainment and activities were well-thought out and varied, however evening shows often seemed to be trying to hard and did not have that "spark'. Small venues were the exception. Many good musicians to be found there.
We chose anytime dining and sat with others. Were always seated promptly and usually had the table fill quickly. Service was good except for coffee or tea. That took forever to get and often needed several promptings to get it. They usually forgot the lemons etc.
Food was mediocre at best. Steaks and roast seldom done to correct temps. Gristle and fat thru them. Sauces overdone and heavy. Menus rather limited and buffet had little variety. Some deserts were excellent, however, as a diabetic, I had no choices and the one sugar-free offering each day was usually not good.
Our cabin steward was fabulous and knew our names by end of 1st day - impressive !
Embarkation and disembarkation was very smooth as were excursion activities. Best I have ever seen. Efficient and effective.
Liked the wash stations in buffet rather than the disinfectant, excellent idea.
Front desk had a rather surly and poorly trained staff, who rather than say "I don't know" responded incorrectly or just said that it can't be done.
Purser made crediting error within the two travelers in our cabin (we had fully seperate credit cards on file etc) and refused to fix it Claimed they could not and we should just write each other a personal check to fix it.
Overall, we had a wonderful time as always, met some terrific people, saw new parts of the world and are very happy we took this trip. Next time, however, we will chose a different and less expensive line.. (everything is a la carte with charges on this line until you get to elite level)
Very nice cabin with plenty of storage. Balcony, however, was not protected in any way so often had to retreat inside. Loved the tub.
Had a wonderful time make empanadas and learning about Mate (So American green tea drink)
Walked among the penquin colonies. Went to 2nd beach to see other species of them and their nests (vacated) up close. Wonderful day.
Got up close to colonies of Sea Lions and Cormorant. Terrific day.
Bus had a very dirty toilet which stunk up the ride and made several of us nauseous,, When we stopped, driver went to get it cleaned. Return trip much better. Settlement was very interesting.
Fabulous tour guide. This was one of the best excursions. Saw the Pachacamac (sp?) settlements, which predate the Inca's but hundreds of years. Very impressive (a lot of walking but worth it)
Long bus ride with a bad bus. We did get a new bus for return. Show was excellent and the horses (and trainers) were impressive.
Just got off ship and walked around independently.