Have cruised with Celebrity, R Caribbean, Costa and Princess, so have some reference points - ship is a bit tired, passengers almost entirely Brits, and although my wife and I had a great holiday, the frills were definitely missing.
Some good points - smooth crossing and reasonable weather; main dining room food and service excellent; usual stuff like newsletter of daily activities provided and quite a lot to do (essential of course for transatlantic) Lots of minor reservations on quality - self service food choice limited; speciality restaurant not impressive - more of a bistro; entertainment patchy in quality, and choreography/costumes for shows not up to competitors; staff attentive but glum; room service limited, often with extra charges; some localised maintenance lacking such as torn seats, toilet fittings and lights not operational, rusty spots on bulkheads on balcony, unvarnished handrails Just to add to things, there was a norovirus outbreak on board, with rigorous quarantine and sterilisation programmes from day one - all passengers in affected cabins (not just ill person)strictly quarantined to cabin for days - self service closed for several days. Anyone who had to visit the ship`s doctor was quick to express surprise at the level of (immediate)charges, and sometimes also the overzealous diagosis/treatment. This is not necessarily a criticism - better safe than sorry - but be aware. Computer system broke down for boarding, so long queues in a warehouse in the heat, after a wait in the bus due to multiple simultaneous flight arrivals. Balcony limited in size and is hole in bulkhead rather than glass like more modern ships.
C407 - despite floor plan on website showing otherwise, the laundry door is opposite the cabin, and passengers prop it open, so some noise.
Balcony shaded by bulkhead style opening so difficult to sit two people in the sun. Cabin is big enough but seemed smaller than others we have had elsewhere - toilet and storage is also only `adequate`.