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Balmoral Review

4.5 / 5.0
Editor Rating
231 reviews
3 Awards

Fallen Standards of Fred Olsen

Review for Balmoral to Spain
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2019
Cabin: Inside

Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices have rocketed by up to 70% ( beware ' Anchor Fares ' you will be second class guests even having to pay a large sum for a couple of clicks on a computer to change your unfavourable dining time ). Quality of food has fallen dramatically, they used to have the very best food, now the meat is tough ( pork steaks, veal etc. ) Food in the self service buffets is always no more than very lukewarm, cold bacon, uncooked vegetables, far less than al dente, just dipped in warm water. The breakfast marmalade and jams are cheap, bulk bought and tasteless in open dishes rather than the tasty individual sealed packs and immediately adjacent to wheat bearing bagels so the crumbs can contaminate the jams with gluten. Scrambled eggs very cool and so runny they could be poured; horrid. Never once was steak or prawn cocktails on offer, unlike other cruise lines where they are staple every dinner. A New Maitre D' needed, bring back Mr Angel. Same guest artists twice each in 7 nights. Good theatre company, though. No interesting guest speakers Captain waiter in Palms never once spoke to us, not even a greeting. We ate there over 30 times. Dirty looking, food ingrained table mats in Palms restaurant, no doubt bacteria bearing. Mentioned this but they were only ever wiped over with a damp cloth, and, to think, cruise lines worry about Norovirus !! Only place where good food available is The Grill, at £20,00 per person extra, but even that is over priced, no soup on menu. Only good coffee on the ship in there. We have recommended Olsen to many friends and obtained many customers for them but we can no longer do so as there is far better value on other cruise lines. We have three further cruises booked, none of them with Fred Olsen.

Only consolation of this cruise was the wonderful staff (mostly )

Cabin Review


Cabin was ok, excellent cabin maid ( steward )

21 Helpful Votes
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