Our family (children and grandchildren) & friends eagerly anticipated HAL with its elegant charm and service for us oldies. HAL did extremely well on service, food, cabins, and efficiency on board. Our group enjoyed the cruise and our expectations were exceeded. We had a wonderful table and staff on Deck3 and Rudy's Fish premium dining to celebrate our 52 Wedding Anniversary. Compared to Norwegian, Princess, Royal Caribbean, Viking it was at least equal. Our balcony suite on Deck8 was larger than expected. The cabin steward was very friendly but unobtrusive, keeping our cabin spotlessly clean every day. We had our breakfast served in our cabin each day at no extra cost so we could eat in our pajamas and avoid the crowds in Lido. All this would have earned a 5*.
Now the negatives. Poor communication between Call Center staff on shore and ship staff resulted in our group of 6 being split up for dinner if I had not escalated it, and then we got a nice table together. Poor organization resulted in a very late start of our Cozumel shore excursion and then we were rushed through the Chocolate, Glass bottom boat and Rum part of the tour. We had wonderful fellow passengers except for a couple of weird ones who showed up 20 mins late for a shore excursion and then demanded their money back when the only seats left were in the back of the bus. Another situation was when a family with 5 children considered it OK to let their kids aged 3 - 6 monopolize the BB King dance floor at 9 pm. preventing adults from dancing. They said there were no signs that said no kids! Another family seated their 3 young kids in the first row at the Comedienne show when they knew she would be telling adult jokes. There is no accounting for poor taste and lack of common sense. Apart from these examples, the fellow passengers were very urbane and cultured. In general the shows were OK - not as good as Norwegian. But I guess the bigger ships can afford higher quality/cost entertainers. I have yet to see any shows like "burn the floor" The Jersey Boys, Beatles, etc that we saw on Norwegian. But we prefer the quieter and more cozy atmosphere of smaller ships. So bottom line, a 4* experience!
Extra large cabin and balcony. Well cleaned throughout our cruise. Excellent breakfast served in our cabin each morning.
Very knowledgeable and erudite guide who was first rate on the history of Port Everglades.View All 149 Everglades Tour Reviews
relaxing by beach with family
History of the Founding family and their Estate homeView All 10 Appleton Rum Estate Reviews
Good tram ride around the resort
Yes there is really a place called Hell. We mailed a Post Card home from this quaint "Post Office" which was a rather run down shack selling souveniers.
Great bus driver forced to rush because of poor organization by Ship's excursion staff almost an hour late.View All 70 Rum Cake Factory Reviews
We had done this trip before and this time it was disappointing because few fish showed up for the performance!!!!View All 50 Submarine Tour Reviews
The tour was OK but few fish showed up while we were undersea in a submarine.View All 121 Best of Cozumel Reviews
We would have liked to see more fish but it was not a command performance!View All 97 Submarine Tour Reviews