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Our room accommodations were not as promised. The day at COCO Cay was a total disappointment. Nothing was operational, all still under construction. The beach was the only thing we were able to use. None of the staff knew where anything was as this was their 1st time at CoCo Cay themselves. The Cruise director told us all we needed was our key card when in fact if you wanted to buy something from the vendors you needed cash or a credit card. They were very uninformed as to what was happening there. We went into a storm with 25 ft. waves and were never advised until the following day when the captain announced that we were all safe. The ship was very old and definitely showed it's age. There was not much for the kids to do except for the rock climbing wall which was never operational for one reason or another. The food was good and service in the restaurants as well as the room stewards. This ship is not one that I would ever go on again or recommend to anyone especially with kids..

Very Disappointing

Grandeur of the Seas Cruise Review by lieberum1

2 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Bahamas
  • Cabin Type: Interior
Our room accommodations were not as promised. The day at COCO Cay was a total disappointment. Nothing was operational, all still under construction. The beach was the only thing we were able to use. None of the staff knew where anything was as this was their 1st time at CoCo Cay themselves. The Cruise director told us all we needed was our key card when in fact if you wanted to buy something from the vendors you needed cash or a credit card. They were very uninformed as to what was happening there. We went into a storm with 25 ft. waves and were never advised until the following day when the captain announced that we were all safe. The ship was very old and definitely showed it's age. There was not much for the kids to do except for the rock climbing wall which was never operational for one reason or another. The food was good and service in the restaurants as well as the room stewards. This ship is not one that I would ever go on again or recommend to anyone especially with kids..
lieberum1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Ages 10 to 12
Ages 13 to 15
Ages 16+
Service
Onboard Experience
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Cabin Review

Interior
Cabin 3V 4515 & 4517
It showed it's age. Was not updated at all. We were told we would have a sofa and 1 pull down bed and only had a chair and 2 pull down beds.
Deck 8 Inside Cabins, Outside Cabins, Suite Cabins