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I will start out by saying that the cruise was great. The quality of service, food, entertainment for kids and adults were all spectacular. The onboarding experience was super quick. What I would like to review is the Key Experience. We purchased "The Key" for our family of five. One of our kiddos was under 6 years old so she didn't have to pay. The following benefits were to be included with our purchase: 1. Priority Boarding - There was no dedicated area. We had to ask around and finally were just directed to wait in the regular boarding lines. Not a big deal, as the onboarding process has been incredibly streamlined and fast. We were on the ship within 30 minutes of arriving at the port. 2. Taking of carry-ons to room: We did not find this service. 3. Lunch at Chops Grille on embarkation day. This is from 11AM to 1PM. We arrived around 1230 and were seated pretty quickly. This was a delicious meal. 4. Streaming internet for four. We only used two devices, as the children would not need internet access. The internet was fast. 5. Private times for Key members for big attractions like the Florider, Zipline and rock climbing walls. Here's the catch. The private times that are provided are mostly between 8AM and 9AM in the morning or 5-6PM. If you have a 5PM dinner, you're not getting that benefit. Nonetheless, because it is dinner time, there are no lines for the rock climbing walls at this time anyway. The time slots given were really disappointing 6. Priority disembarkation at the ports - we did not ever see or find any priority disembarkation areas for Key members. When we mentioned we were Key members we were pointed to the same line as everyone else. 7. Priority seating at the shows. "The Key" seats are held for 5 minutes, 15 minutes prior to showtime. If you do not arrive 15 minutes prior to showtime, you don't get the seats. If you get there 15 minutes prior to showtime, you're going to get good seats regardless. For us, there was no real benefit to us. 8. Breakfast on disembarkation day. This was good. It was a nice calm breakfast. Once done, there was to be an escort to disembark (again, supposedly cutting all the lines) but in actuality it was just an escort to the disembarkation line. Once again, no special benefit. All in all I felt like we had been suckered. The VIP experience advertised is not at all what you get. We would have saved a ton of money if we had paid for lunch at Chops and our internet packages. If you get everywhere 15 minutes early or are willing to wake up at the crack of dawn on your vacation - you're good to go. There is no value in the Key experience. Our joke for the week was that "the Key isn't real". Its not an actual thing. Hope this helps someone. I couldn't find any information on it here.

The Key Experience - Is this even real?

Allure of the Seas Cruise Review by MiamiMommy

9 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Ocean View Balcony
I will start out by saying that the cruise was great. The quality of service, food, entertainment for kids and adults were all spectacular. The onboarding experience was super quick.

What I would like to review is the Key Experience.

We purchased "The Key" for our family of five. One of our kiddos was under 6 years old so she didn't have to pay.

The following benefits were to be included with our purchase:

1. Priority Boarding - There was no dedicated area. We had to ask around and finally were just directed to wait in the regular boarding lines. Not a big deal, as the onboarding process has been incredibly streamlined and fast. We were on the ship within 30 minutes of arriving at the port.

2. Taking of carry-ons to room: We did not find this service.

3. Lunch at Chops Grille on embarkation day. This is from 11AM to 1PM. We arrived around 1230 and were seated pretty quickly. This was a delicious meal.

4. Streaming internet for four. We only used two devices, as the children would not need internet access. The internet was fast.

5. Private times for Key members for big attractions like the Florider, Zipline and rock climbing walls. Here's the catch. The private times that are provided are mostly between 8AM and 9AM in the morning or 5-6PM. If you have a 5PM dinner, you're not getting that benefit. Nonetheless, because it is dinner time, there are no lines for the rock climbing walls at this time anyway. The time slots given were really disappointing

6. Priority disembarkation at the ports - we did not ever see or find any priority disembarkation areas for Key members. When we mentioned we were Key members we were pointed to the same line as everyone else.

7. Priority seating at the shows. "The Key" seats are held for 5 minutes, 15 minutes prior to showtime. If you do not arrive 15 minutes prior to showtime, you don't get the seats. If you get there 15 minutes prior to showtime, you're going to get good seats regardless. For us, there was no real benefit to us.

8. Breakfast on disembarkation day. This was good. It was a nice calm breakfast. Once done, there was to be an escort to disembark (again, supposedly cutting all the lines) but in actuality it was just an escort to the disembarkation line. Once again, no special benefit.

All in all I felt like we had been suckered. The VIP experience advertised is not at all what you get. We would have saved a ton of money if we had paid for lunch at Chops and our internet packages. If you get everywhere 15 minutes early or are willing to wake up at the crack of dawn on your vacation - you're good to go. There is no value in the Key experience. Our joke for the week was that "the Key isn't real". Its not an actual thing.

Hope this helps someone. I couldn't find any information on it here.
MiamiMommy’s Full Rating Summary
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Ages 3 to 6
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Ages 10 to 12
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