I have been on 5 cruises with NCL and they have been progressively worse, but this will be my last. Angry employees who could care less about customers, ship officers that need to be completely replaced and 45 minutes lines for bar service or longer for some dining options.
1. The staff hates their jobs and many privately said that the Captain and senior officers are incompetent. They are completely overworked and understaffed. The combination of these factors leads to crew members literally throwing food at you and openly speaking negative about customers. I speak Tagalog and some of the stuff I heard in the open was downright unacceptable.
2. Drink package is a joke when it takes 45 minutes to get a drink. Even the restaurants that you pay for cannot keep up with the reservations due to their understaffing issues.
Tourist trap, but clean