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Navigator of the Seas Review

4.5 / 5.0
Editor Rating
2221 reviews
5 Awards

Year Old Butter, Confiscated Personal Items, No Complaint Box

Review for Navigator of the Seas to the Western Caribbean
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1jmcdonald1cc
10+ Cruises • Age 60s

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Additional details

Sail Date: Mar 2019
Cabin: Ocean View Balcony
Expired butter described in my review
Sunset shot
The ship is a work of art in many respects.

An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy.

When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model.

RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos).

Cabin Review

Ocean View Balcony

Cabin 7D

Cabin was fine. No Issues. Excellent steward and cabin service.

4 Helpful Votes
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