My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ! Most of the crew were from other ships in the Costa line, but obviously the training was missed ! To be fair to the staff they tried - but cold food in the restaurants, and the fact that they clearly had never had to deal with the volume of passengers, many of whom were not used to cruising, having no cultural queuing skills at all, or were not interested in dressing in their finest, save 'trackie bottoms' put my wife especially, in a depressed cruising mood !
The muster was a complete disaster, and was called by many we spoke to [including a retired Norwegian cruise captain] as illegal.
The getting off and on the ship for excursions was another complete shambles. The whole crew seemed not to have a clue, which ended up with passengers 'joining the queue [if that was what it was] by using the lifts to jump 20/25 mins of the rest of us waiting politely.
Very small cabin, no fridge/mini bar, minimal wardrobe for 20 day cruise, TV updates were not detailed, TV channels were Asian or Italian with intermittent English channels, films came on after week 2 with 3 films doing the continuous loop for a week !
Words fail us - 3.5hrs of absolute shambles outside - thank goodness it wasn't raining !
We love this city and enjoyed our time there.