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This was my first cruise. When it was booked I never would have booked it if I would have been informed that there was a private charter going on this cruise. The people in the charter were rude, obnoxious, and used a lot of foul language in front of everyone. This normally wouldn't bother me because I can ignore people like that but there were children present and children repeat things. They also told me, and a few other people that they were special and we will get the leftovers of privileges after they were done. We weren't able to get into different areas because of them, they had a few fights occur, and were just all around disrespect towards the other cruisers. The bar near the customer service had the rudest employees. They really need to separate the coffee, and soda pop away from the alcohol bar. We ended up going to Freeport instead of the private island. Never arrived there until 3 pm and had to be back onboard by 730 pm. Very disappointing. The cruise director scheduled to many raffles at the same time. You needed to be present to win if your name was called so you had to pick and choose. Went every night where the nighttime snacks were to be, and they were never there. The food was excellent, and our cabin steward was the sweetest young gentleman by the name of Henry. My cabin was excellent.We also enjoyed talking with a very special gentleman that worked in the jewelry . He was polite, kind, excellent conversationalist, and all over enjoyable man to talk to. I wish I could spell his name but can tell you it began with a Ny. The acrobatic show was very good. The singers were not to my taste so left shortly after the shows began. So overall this cruise was a big disappointment. I did send Norwegian a 3 to 4 page email about what all occurred. They never responded. I doubt that I will give them a second chance when they couldn't even respond to my email

Poor Customer Service

Norwegian Pearl Cruise Review by Smowey

Trip Details
  • Sail Date: March 2019
  • Destination: Bahamas
  • Cabin Type: Balcony
This was my first cruise. When it was booked I never would have booked it if I would have been informed that there was a private charter going on this cruise. The people in the charter were rude, obnoxious, and used a lot of foul language in front of everyone. This normally wouldn't bother me because I can ignore people like that but there were children present and children repeat things. They also told me, and a few other people that they were special and we will get the leftovers of privileges after they were done. We weren't able to get into different areas because of them, they had a few fights occur, and were just all around disrespect towards the other cruisers.

The bar near the customer service had the rudest employees. They really need to separate the coffee, and soda pop away from the alcohol bar.

We ended up going to Freeport instead of the private island. Never arrived there until 3 pm and had to be back onboard by 730 pm. Very disappointing.

The cruise director scheduled to many raffles at the same time. You needed to be present to win if your name was called so you had to pick and choose. Went every night where the nighttime snacks were to be, and they were never there.

The food was excellent, and our cabin steward was the sweetest young gentleman by the name of Henry. My cabin was excellent.We also enjoyed talking with a very special gentleman that worked in the jewelry . He was polite, kind, excellent conversationalist, and all over enjoyable man to talk to. I wish I could spell his name but can tell you it began with a Ny. The acrobatic show was very good. The singers were not to my taste so left shortly after the shows began.

So overall this cruise was a big disappointment. I did send Norwegian a 3 to 4 page email about what all occurred. They never responded. I doubt that I will give them a second chance when they couldn't even respond to my email
Smowey’s Full Rating Summary
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Cabin Review

Balcony
Cabin BD 1026
Excellent cabin. Loved our room steward Henry, always ready to answer any questions or needs. Only problem was trying to figure out how to get hot water in the
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews