1. Home
  2. Cruise Reviews
  3. MSC Armonia
MSC in General: We received horrible customer service when booking our cruise, and then within 3 weeks of our sail date they added $27 to our balance (after our total balance had already been paid 5 months prior). We got a letter stating that if we didn't pay the remaining $27 within 48 hours they were going to cancel our cruise. I spent the next 2 days trying to get a supervisor on the phone, but it never happened. Finally, on the second day, the charge magically disappeared and everything was fine again. Ship: The ship is older and smaller, but a smaller ship is necessary to get into Cuba. It is clean, but does not offer many options. They recently added a specialty restaurant (they previously did not have any), so there is now another option for dinner other than the main restaurant and buffet. Cabin: The cabin was not ready when we were told it would be, so we waited. An hour later we went back and the bed was made, but there were no pillow covers on the pillows. I had to hunt someone down to get them. After that it was kept clean and made up every day. Dining: The food was just ok. There was nothing spectacular except for the Surf & Turf Restaurant. It was fabulous. I eat my steaks well done, which can often leave them a little tough sometimes. My filet could have been cut with a fork. It was cooked perfectly and very flavorful. The buffet was also just ok, but most of them are. The room service breakfast was cold. Not just room temperature, but cold, including the eggs, bacon, and waffles. Don't go on this cruise for the food unless you plan on paying extra for the Surf & Turf Restaurant every night. Entertainment & Activities: Because it is a smaller ship, the activities are limited. The white party was fun, but other than that it was hit or miss. The shows were awkward and cheesy, but this isn't the only cruise ship we've been on where that was the case. Service: We had exceptional service on the ship, other than the initial pillow case incident in our stateroom. We had to deal with the excursions office several times, and they were wonderful each time. I thought that they would get sick of us for sure, but each time they were happy to accommodate us. Our waiter was fabulous, and the entire staff was friendly. Ports and Shore Excursions: We chose this cruise because we wanted to go to Cuba, but we were also looking forward to Mexico, Jamaica, and Grand Cayman. The port for Jamaica was changed at some point from Montego Bay to Ocho Rios. No one told us. It turned out to be okay and they booked us on a great replacement excursion, but we had no idea. It would have been nice to know ahead of time. We didn't make it to Grand Cayman because the seas were too rough to run the tenders. The decision was made for the safety of the passengers (which I truly appreciate), but it would have been nice to go. Because we skipped Grand Cayman, we arrived in Mexico early, which was nice. We had the chance to do some shopping before our excursion and had a great time. Cuba was amazing! We were there for 2 days - Saturday and Sunday - and we had no problem getting into restaurants, bars, or the market either day. We had read some other reviews about long lines and wait times for getting off the boat, but we followed the directions of the excursion staff and we were off the boat, had our visas, and were through customs in less than 30 minutes. Overall: MSC customer service is not great. The cabin was standard, but the service on board was good. The food leaves a little to be desired and the entertainment and activities could be better with more variety. The ports were the main attraction, and Cuba made it worth it.

Good for the price, but you get what you pay for

MSC Armonia Cruise Review by steph1278

1 person found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Cuba
  • Cabin Type: Oceanview Stateroom – Fantastica
MSC in General: We received horrible customer service when booking our cruise, and then within 3 weeks of our sail date they added $27 to our balance (after our total balance had already been paid 5 months prior). We got a letter stating that if we didn't pay the remaining $27 within 48 hours they were going to cancel our cruise. I spent the next 2 days trying to get a supervisor on the phone, but it never happened. Finally, on the second day, the charge magically disappeared and everything was fine again.

Ship: The ship is older and smaller, but a smaller ship is necessary to get into Cuba. It is clean, but does not offer many options. They recently added a specialty restaurant (they previously did not have any), so there is now another option for dinner other than the main restaurant and buffet.

Cabin: The cabin was not ready when we were told it would be, so we waited. An hour later we went back and the bed was made, but there were no pillow covers on the pillows. I had to hunt someone down to get them. After that it was kept clean and made up every day.

Dining: The food was just ok. There was nothing spectacular except for the Surf & Turf Restaurant. It was fabulous. I eat my steaks well done, which can often leave them a little tough sometimes. My filet could have been cut with a fork. It was cooked perfectly and very flavorful. The buffet was also just ok, but most of them are. The room service breakfast was cold. Not just room temperature, but cold, including the eggs, bacon, and waffles. Don't go on this cruise for the food unless you plan on paying extra for the Surf & Turf Restaurant every night.

Entertainment & Activities: Because it is a smaller ship, the activities are limited. The white party was fun, but other than that it was hit or miss. The shows were awkward and cheesy, but this isn't the only cruise ship we've been on where that was the case.

Service: We had exceptional service on the ship, other than the initial pillow case incident in our stateroom. We had to deal with the excursions office several times, and they were wonderful each time. I thought that they would get sick of us for sure, but each time they were happy to accommodate us. Our waiter was fabulous, and the entire staff was friendly.

Ports and Shore Excursions: We chose this cruise because we wanted to go to Cuba, but we were also looking forward to Mexico, Jamaica, and Grand Cayman. The port for Jamaica was changed at some point from Montego Bay to Ocho Rios. No one told us. It turned out to be okay and they booked us on a great replacement excursion, but we had no idea. It would have been nice to know ahead of time. We didn't make it to Grand Cayman because the seas were too rough to run the tenders. The decision was made for the safety of the passengers (which I truly appreciate), but it would have been nice to go. Because we skipped Grand Cayman, we arrived in Mexico early, which was nice. We had the chance to do some shopping before our excursion and had a great time. Cuba was amazing! We were there for 2 days - Saturday and Sunday - and we had no problem getting into restaurants, bars, or the market either day. We had read some other reviews about long lines and wait times for getting off the boat, but we followed the directions of the excursion staff and we were off the boat, had our visas, and were through customs in less than 30 minutes.

Overall: MSC customer service is not great. The cabin was standard, but the service on board was good. The food leaves a little to be desired and the entertainment and activities could be better with more variety. The ports were the main attraction, and Cuba made it worth it.
steph1278’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
Free Price Drop Alerts
Get MSC Armonia price drops
250,000+ people have entered their email