Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer.
A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!!
Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board.
Lost the visit of Dubai sights!!
Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk.
Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails.
Had to argue my way around.
Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm.
Felt sorry for our waiter, because he was getting the hard times from the company failures.
Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!!
When decided to by a water package, reception decide to cancel it making my stressful time even harder.
Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks?
Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!!
A Russian originated receptionist and a night Italian male extremely rude in occasions.
By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'.
English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time.
Same goes to the decaffeinated coffee, you had to beg for getting a sachet.
Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use.
A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine.
Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met.
Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each.
The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest.
Cabin was very spacious, clean and confortably
Miss it all, beacause of Costas policy of late checking in
City centre very far, transportation very shambolic, port very dusty, lots of construction making it worst than third world country
Nothing to really see, Costas planner didnt do a good job in checking out guest facilities. City centre extremely far especially when its as hot as it was
lots of interesting sights, but continually pestered by pest forcing you to use the horse, donkey or carts
only 6 hours in this port, making just about time to have a coffee or look at some local shop
we had a flight booke to London