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Costa Mediterranea Review

4.0 / 5.0
Editor Rating
251 reviews

Costa downfalls

Review for Costa Mediterranea to the Middle East
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gaglione7
10+ Cruises • Age 60s

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Additional details

Sail Date: Mar 2019
Cabin: Inside Classic

Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer.

A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!!

Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board.

Cabin Review

Inside Classic

Cabin IC

Cabin was very spacious, clean and confortably

Port Reviews

Dubai

Miss it all, beacause of Costas policy of late checking in

Muscat

City centre very far, transportation very shambolic, port very dusty, lots of construction making it worst than third world country

Salalah

Nothing to really see, Costas planner didnt do a good job in checking out guest facilities. City centre extremely far especially when its as hot as it was

Aqaba (Petra)

lots of interesting sights, but continually pestered by pest forcing you to use the horse, donkey or carts

Katakolon (Olympia)

only 6 hours in this port, making just about time to have a coffee or look at some local shop

Rome (Civitavecchia)

we had a flight booke to London

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