We decided to splurge and get a suite on the Celebrity Edge. The room was smaller than we expected. It was very high tech, but operating some of the controls (lights, curtains) was challenging at times. We like to enjoy beverages in our room so having a bucket of ice at all times is a priority for us. On day 1, we gave a $10 tip to our cabin steward and asked him to keep the room stocked with ice throughout the cruise. To our surprise, the suite came with a butler and we also gave him a $10 tip in order to have the room stocked with ice. The ice was not forthcoming on days 2 and 3, so we had to track down the cabin attendant and the butler and beg for ice. On day 4, when once again the room had no fresh ice, we got fed up and complained to Passenger Services. Immediately, ice was brought to our suite. At that point, we thought the situation had been rectified for good. We were wrong. On day 5, once again, there was no ice in our room. So, it was back to Passenger Services to register another complaint. From that point onward, we did have fresh ice at all times. We have never been on a cruise where we've had to beg for such a basic service as ice in the room. Overall, the service in our fancy suite was a disgrace.
The food in the ship's many restaurants was very good, but not great. On the other hand, service in the restaurants was outstanding. We were particularly impressed with one restaurant hostess who remembered our suite number after just one visit to the restaurant.
We have been on over 20 cruises and, we have to say, the entertainment venue called The Club, which is on deck 4, is the worst entertainment venue that we have ever seen on any ship. It looks like it was slapped together without any thought about viewer comfort. it was next to impossible to watch the shows from the second floor. The view was obstructed with poles and assorted audiovisual equipment. We walked out of one show because neither one of us could see even a glimpse of the entertainer.
The Retreat is a very nice venue for suite guests. Nobody bothered to tell us that all drinks were complementary until the very last day of the cruise. Celebrity could certainly have done a better job of communicating the advantages of booking a suite with those of us who shelled out the extra money for a suite.
While the Edge had many innovative designs, going from point A to point B was often challenging. As an example, it is difficult to go from the front of the ship to the back of the ship on the deck used for disembarkation. Speaking of which, embarkation was a breeze, while disembarkation was a fairly lengthy process.
On paper, the Magic Carpet may have seemed like a good idea. However, in practice, it was fairly useless and did not move throughout the week.
One final thought, the color scheme of the ship's interior consisted of shades of gray. Overall, I would describe it as drab, drab, drab.