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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

Great entertainment, erratic service, slow chaotic exhausting debarkation

Norwegian Epic Cruise Review by Migi

1 people found this helpful
Trip Details
  • Sail Date: Mar 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Mid-Ship Balcony

This was my 15th cruise, 3rd with NCL. We chose this particular Spring Break cruise to join family with grandchildren. The shows we saw ("Priscella Queen of the Desert" & "Burn the Floor") were the best I've seen on a cruise ship. Loved them. Wish we had known to make reservations for Cirque Du Soleil as soon as we got on board, before muster call. We couldn't get into that one.

The food was OK. The service in the restaurants and bar areas was really spotty. Sometimes we had good service but at several meals the waiters acted as if it were an inconvenience to take our order. A large number of guests seemed to have drink packages. I had to wait in line as much as 15 minutes at the bar to get a glass of wine. The food at the Brazilian style Moderno specialty restaurant was quite nice.

The main reason for my 2 star review was the debarkation "process". We did the "easy!!!" self assist in order to meet our shuttle to Orlando International. So did everyone else. It was pure chaos with no organization. Everyone was confused and asking which deck to go to. It was not published anywhere in the handouts nor on the TV information channel. The crew we asked gave us different answers. We ended up lugging our suitcases downstairs (30 minutes prior to debarkation time estimate) since the elevators were packed in both directions. By the time the cruise director announced "Deck 7" for self assist the crowd was out of control. We were directed to one "line" that extended from the front of the ship to the back. The "line" went down the entire length of the ship, around the dining room, outside and then back up to the front of the ship. Another "line" went roughly from the back to the front of the ship. There were almost no crew there to organize the lines. We saw only 1 crew member at the front and 1 at the back of the ship. It was a complete free-for-all with passengers coming down the elevators jumping in front of irate passengers that had been queued up for 45 minutes. IT TOOK 1-1/2 HOURS JUST TO GET OFF THE SHIP. The delays were totally on board. Customs and immigration were not backed up. We tipped a porter and went straight thru. The debarkation experience ruined the trip.

Migi's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Mid-Ship Balcony
Cabin BB 8074

The location was conveniently near the elevators. Also on the plus side the cabin had a lot of storage some of which we only discovered after our travel mates mentioned them. There were lifeboats directly below the balcony so view down was not that great. With the balcony door open we had quite a bit of noise drifting down from people on the upper deck entertainment areas. The rooms have separate shower/sink/toilet areas whereas we prefer the privacy of a combined bathroom area. The limited counter and refrigerator space were inconveniently taken up by minibar items for sale & a coffee pot we didn't care to use.

Port & Shore Excursion Reviews

Virgin Gorda

A nice adventure. The boat ride to Virgin Gorda was fun. We sat on the bottom deck but spent most of the 40 minute ride standing outside at the bow. Once on the island there was a short ride to The Baths. Good bathroom facility there. The hike was easy for the kids ages 8 & 10. Going over rocks and thru the small spaces was a bit more challenging for us grandparents. There was a short area where we had to wade and should have had water shoes on. I was able to removed my sneakrs and go barefoot, but Grandpa has trouble removing shoes so opted to wade in them.

View All 248 Virgin Gorda Reviews
Coral World Tour

We had the 8 & 10 year old grandkids for the day so Mom & Dad could snuba. The children enjoyed holding the starfish etc. at the touch area. There was a dolphin show that was nice. The sea lion show was great since the arena was under construction & the kids got to sit on the floor very close to the animals.

View All 86 Coral World Tour Reviews

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