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We have had a number of Celenrity Cruises this was the most disappointing. The positives - Luminae dining, cabin housekeeping and general level of service. The Sky Suite was spacious and service excellent but the noise from trolleys in the buffet restaurant directly above was intrusive - especially in early morning. Negatives- We saw no evidence of 'priority boarding' which is sold as part of the package. Our check in at Auckland, which was a shambles and left is standing on the gangway with all other passengers for over 20 minutes, set the scene for all other ports. We appreciate port restrictions where only one gangway ( which would sometimes only carry 5 at any one time) seemed to be a feature but no attempt was made to prioritise and there tended to be only one card reader in operation,which for a ship this size is ridiculous. We felt sorry for disabled passengers. Occasionally there were two bag screening machines but not very often. NOISE! Screaming music invaded almost every public space even the Lawn Club, which we associate with peace and calm. A number of other passengers asked for it to be turned off or turned down but it was systematically turned back up. So many of us complained especially in the Martini bar where a disco was thumping out mindlessly. Up selling was intrusive and infuriating. Celebrity clearly have a mandate to squeeze as much out of passengers as possible. This is even more evident in our bookin for next year ( which we will probably cancel). Gratuities are added to the total cost of the cruise and the customary service for those of us who have to fly to Florida, where flight times are not compatible with cruise times, were an overnight hotel pre cruise and day room on day of departure are now an extra the latter being totally unavailable. We have contacted Celebrity.

Not up to standard!

Celebrity Solstice Cruise Review by Jubits

1 person found this helpful
Trip Details
We have had a number of Celenrity Cruises this was the most disappointing.

The positives - Luminae dining, cabin housekeeping and general level of service.

The Sky Suite was spacious and service excellent but the noise from trolleys in the buffet restaurant directly above was intrusive - especially in early morning.

Negatives-

We saw no evidence of 'priority boarding' which is sold as part of the package. Our check in at Auckland, which was a shambles and left is standing on the gangway with all other passengers for over 20 minutes, set the scene for all other ports. We appreciate port restrictions where only one gangway ( which would sometimes only carry 5 at any one time) seemed to be a feature but no attempt was made to prioritise and there tended to be only one card reader in operation,which for a ship this size is ridiculous. We felt sorry for disabled passengers. Occasionally there were two bag screening machines but not very often.

NOISE! Screaming music invaded almost every public space even the Lawn Club, which we associate with peace and calm. A number of other passengers asked for it to be turned off or turned down but it was systematically turned back up. So many of us complained especially in the Martini bar where a disco was thumping out mindlessly.

Up selling was intrusive and infuriating. Celebrity clearly have a mandate to squeeze as much out of passengers as possible. This is even more evident in our bookin for next year ( which we will probably cancel). Gratuities are added to the total cost of the cruise and the customary service for those of us who have to fly to Florida, where flight times are not compatible with cruise times, were an overnight hotel pre cruise and day room on day of departure are now an extra the latter being totally unavailable.

We have contacted Celebrity.
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Cabin Review

Celebrity Suite
Cabin CS 2133
Clean, spacious and kept very noise from Buffett above irritating - especially early morning.
Penthouse Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews