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Carnival Conquest Review

4.0 / 5.0
Editor Rating
1521 reviews
5 Awards

Carnival is not compassionate to injured or handicapped cruisers!

Review for Carnival Conquest to the Southern Caribbean
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Niareno316
2-5 Cruises • Age 40s

Rating by category

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Additional details

Sail Date: Mar 2019
Cabin: Ocean View

I was disappointed with my cruise with Carnival on the Conquest. Our first stop was at Princessc Cay and the tendons in my knee flared up when I was swimming in the ocean. That night I couldn't walk. I asked if I could borrow a wheelchair to go to the dinner and they said that I would have to rent one for the remainder of the cruise or per day. The rental for the entire cruise was $137 dollars or $50 dollars a day. I asked them how Walmart or Target allows you to borrow their wheelchair that is motorized while you shop, but a cruise line wouldn't even allow you to borrow one to go to dinner. I told them I would not cruise with them anymore, that I paid enough money for the cruise for them not to let me borrow a wheelchair. After that they continuously called my cabin everyday to try to rectify the matter and to smooth over my resentment. One of the calls that I answered they told me that I could call room service and room service could take me to the dinner and then take me back to my room. That really upset me because they didn't tell me that until after they knew I wasn't going to rent a wheelchair. I ended up calling room service and doing that two times because I didn't want to stay in my room for the entire trip like I was being forced to do. I didn't want to spend any more money by renting a wheelchair that I thought I should be able to borrow. I called for room service in the morning to go to the breakfast and the room service person put the wheelchair to the side while I was eating. When we were done eating my husband just went and got the chair and took me back to my room. I called room service to tell them the chair was outside of the room. They left the chair outside of the room and didn't come and get it. It's sat out there for a couple of hours. My husband asked me if I wanted to look around the ship because I really didn't get to see very much because my knee hurt after the first port. We went in this wheelchair that was oversized and wide an saw that being handicapped is terrible on this Carnival ship. The buffet is not at the level for you to reach any of the food like a normal buffet is at a restaurant. I wasn't able to reach anything and my husband had to prepare my plate since we decided to get a bite there instead of going to the dining room. As we went through the ship on the lido deck where the tables are, we noticed we had to go around like it was a maze because there was so much in the way of the wheelchair. There was not a straight path for anybody that is handicapped to navigate through. Where they had the sushi bar on the side and also the deli sandwiches that were also on the side they had roped off lanes so people could stay in line. Well doing that didn't allow much room for a wheelchair to go through and we had to turn around and go another way. On the third floor where the guest services are you cannot hardly get the wheelchair through because of the support poles in one section. My husband pushed the wheelchair and lifted it so we could get through to the other side. It was ridiculous. It is not handicap friendly at all. Don't even try to get into any of the shops with a wheelchair because you will not fit. The wheelchairs that they have are overly wide. All of them were, which made it hard to maneuver yourself. I had a hard time so my husband had to push me. After we went through the ship with the chair we ended up putting it outside of my room again and leaving it there. They never did come and get the chair. It was like they left it there so I could use it and not complain. I was happy that they did do that but I was still disappointed in how I was treated. Carnival is not compassionate to injured or handicapped people. I will not cruise with them again. This was my fourth cruise with them and the last cruise I took was in 2012. I have found in 2019 a lot of changes in the food and the prices. The food is a hit or a miss. Some of the food was excellent, and some of the food was absolutely horrible. There wasn't too much in between, it was either good or it was bad. I was not thrilled with this cruise and it wasn't just because my knee was hurting. Our Steward was very nice I have to say. He at least showed that he cared that I was hurting. He brought me ice packs up every night which I really appreciated. Carnival has changed and not for the better. :(

Cabin Review

Ocean View

Cabin 6A

The room Steward was very nice. He was the only one that seemed like he cared that I was hurting. He brought me ice packs every evening to help me. He was a very nice man.

Port Reviews

Fort Lauderdale (Port Everglades)

Was a very busy port and very confusing. We drove an oversized vehicle and could not park in the parking garage. Nobody that worked at the place knew where we were supposed to go to park. After circling around several times we finally found somebody that would park us in an oversized lot. It was kind of a pain.

Princess Cays

Nice port. I had a good time here and the buffet that they serve was good.

Grand Turk

I did not get to experience this port because I was hurt.

Aruba

I did not get to experience this sports because I was hurt.

Curacao

I did not get to experience this port because I was hurt.

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