This is my second and husbands 3rd cruise with Carnival. We went on this cruise in 16 and had a wonderful time so we brought our family with us for this cruise. So our party of 8 with 6 first time cruisers had some great experiences and some not so great. So here is what I took away, Theodoro and Nordam our cabin stewards could have not been more wonderful. They and our wait staff Arlianty, Naw, and Ramil were also the light of our evening and we loved seeing Dandy in the mornings for brunch. The Spa staff specically Emma was quite RUDE and we won’t use the sap again. The staff otherwise just seemed less enthusiastic this trip and Guest service staff was also rude not only to us but we heard them being rude to others just asking questions. The Crimson matradee was also quite gracious. The camp ocean staff also was great to our 4 year old granddaughters. Ms. Cheese and Ms. smiley were a hit with them. We were so excited to take our children and grandchildren on this family vacation because of our last experimece but we felt a little let down as staff didn’t seem as present in their position, and from someone who has been in customer service and healthcare for many years the staff who on the last cruise made us look forward to this trip have now made us feel like we definitely wouldn’t travel on the Dream again but we may need to try another cruise line all together.
Cabin needed a little repair as it is looking aged. The steward Teodoro was wonderful
Our guide Oscar was great and the massage is a must
Swells were to high so we were unable to dock
Hop on hop off bus tour was great