• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Aurora Review

4.0 / 5.0
Editor Rating
289 reviews
8 Awards

Did not live up to our expectations

Review for Aurora to Europe
User Avatar
Nomad18
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment

Additional details

Sail Date: Feb 2019
Cabin: Outside Stateroom with Bath/Shower

This cruise was part of a package deal offered by our travel agent. While the first part of our trip (bus trip) lived up to and actually exceeded our expectations we were disappointed with the cruise. The food overall was terrible with the vegies, what there were, being so overcooked and mushy, the salads very lacking, dried out and not pleasant. The cut fruit we so yearned for at breakfast appeared to have been prepared the night before and left uncovered in a cool room. It was so dried out and the worst we have ever had on a cruse. This was in the main dining room so very disappointing. If you just wanted meat on this cruise this would be the cruise for you but we also enjoy our salads, vegies and fruit so for us this was a huge disappointment. In saying that the steak appeared more stewed than grilled which was also disappointing. Not happy at all with the food.

We also had to battle for about 5 days to have our onboard credit credited to our account. It was only that there were 31 in our party and most had this problem that we feel they eventually addressed it and sorted the problem for us. While it was just my husband and myself battling to have our account sorted they were not very helpful. The front desk staff tried to help but appeared to be being blocked by their seniors who they turned to for help to solve our problem. It was only after the majority of our party realised their onboard credit was incorrect and started flooding reception with queries that they agreed to help us instead of trying to push the problem back onto us to resolve ourselves.

Our cabin was lovely. Our cabin attendant was great and always had our cabin cleaned to a very high standard. It was well laid out and spacious enough for us. It had lots of cupboards and wardrobe room. Very nice.

Cabin Review

Outside Stateroom with Bath/Shower

Cabin KB

Our cabin was well laid out and very spacious. It had plenty of drawers, cupboard space and seating. The bed and pillows were very comfortable. We were very happy with the cabin. Our cabin attendant was excellent.

60 Helpful Votes

Find an Aurora Cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.