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I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had. We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it. Even the bar drinks were bad but expensive. We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed??? At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts! When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad. I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip. My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places. Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them. Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent. I'm hoping to NEVER do another Royal cruise. I have cruised since the 80s on many lines and have experience on what to realistically expect.

Bad food, constant upselling

Radiance of the Seas Cruise Review by Funbritts

2 people found this helpful
Trip Details
I went on this cruise with a group of 10 friends.

The ship, cabin Stewart, wait staff were awesome as was the entertainment.

The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had.

We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it.

Even the bar drinks were bad but expensive.

We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed???

At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts!

When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad.

I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip.

My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places.

Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them.

Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent.

I'm hoping to NEVER do another Royal cruise.

I have cruised since the 80s on many lines and have experience on what to realistically expect.
Funbritts’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Cabin Review

Interior
Cabin 4V 4053
Surprisingly roomy, clean, didn't smell, great location, quiet, attendant was outstanding!
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins