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Norwegian Bliss Review

4.0 / 5.0
Editor Rating
1203 reviews

Worst customer service of any cruise

Review for Norwegian Bliss to the Eastern Caribbean
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Zuessam
10+ Cruises • Age 40s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Mar 2019
Cabin: Inside Stateroom
Traveled with children

We chose the ship because it was the new big ship, it is new and big but very crowded because so much of the ship is taken up with the go cart track and private areas on the main decks. The service from the wait staff of great but customer service is beyond bad, they do not care about any issue you have. We do not complain about anything but the power went out in our room couldn’t get anyone there for several hours. Asked several times if one of the three TVs in the pub could be changed to the ncaa tournament and was told sorry we can’t do that even though everyone in the pub wanted the same thing. The adult area in the back was closed everyday at 530 for a special event, it seems odd that we pay for a cruise and large portions of the ship were private a lot of the time including bars and restaurants, if you are going to allow groups to rent out part of the ship we should have been told before hand because it was everyday. Overall ships have started charging for more and more things that used to be included now they limit where you can go during your vacation. The food was Golden Corral type good everyday. The dining room now allows hats and swim suits, no lobster or decent steak that’s in the past. For a ship this size it’s lacking activities, the pool and hot tubs are packed and there is not a lot of activities around the boat.

Cabin Review

Inside Stateroom

Cabin IX

New and cleaned three times a day, very pleased with the service in the room.

Port Reviews

Tortola

Island is destroyed from a hurricane needs a lot of work

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