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I booked this cruise mainly due to the itinerary it offered to East Asia, the brand of Holland America was the second reason. The Westerdam is a nice, clean and comfortable cruise ship and offered all the amenities that cruise lines offer. I enjoyed the itinerary and all the ports visited. However, my experience of the Westerdam was a little disappointing and although the staff were polite and welcoming that really hid the lack of attention to detail and lack of service in some areas. Having spoken to a few guests who had travelled on the Westerdam previously it appeared I was not the only one experiencing a lack of service that would be expected on a ship of this calibre. Keeping it brief I experienced: A wait of over 20 minutes for food from the Dive Inn take-out only to find they had not switched on the little box that notifies you when the food is ready and then served me cold food. Having clothes returned from the laundry where on 3 occasions the clothes were not pressed or part pressed. For the whole cruise (apart form the last 2 nights after I had to highlight this to the waiter) I was not offered any alcoholic drinks with my dinner whilst watching other passengers arriving at their tables with wine, beer or soft drinks waiting for them. Whilst staff would acknowledge you with the obligatory good morning, afternoon or evening the Officers must of believed I was a member of staff because they were arrogant and rude on some occasions and this even includes the Captain who passed me one day and whilst I was attempting to see what his name was I got such a look of distaste, no hello or how can I help you. Being lied to by the EXC team (excursions) in regards to dis-embarkation resulting in many passengers paying $15 for a transfer when in fact there were plenty of options at the dis-embarkation port. The EXC team presented that taxis would be not available and even provided pictures of lines of people queuing for a taxi, there were lots of taxis on stand by! There were other little things which you normally brush off as 'oh well things happen' but a lot of these things add up and just highlighted the lack of control the management had on its staff and service suffered. First time on Holland America and not a good experience.

Westerdam Not What Expected

Westerdam Cruise Review by Chris-Topher

12 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Asia
  • Cabin Type: Standard Interior Stateroom
I booked this cruise mainly due to the itinerary it offered to East Asia, the brand of Holland America was the second reason. The Westerdam is a nice, clean and comfortable cruise ship and offered all the amenities that cruise lines offer.

I enjoyed the itinerary and all the ports visited.

However, my experience of the Westerdam was a little disappointing and although the staff were polite and welcoming that really hid the lack of attention to detail and lack of service in some areas. Having spoken to a few guests who had travelled on the Westerdam previously it appeared I was not the only one experiencing a lack of service that would be expected on a ship of this calibre.

Keeping it brief I experienced:

A wait of over 20 minutes for food from the Dive Inn take-out only to find they had not switched on the little box that notifies you when the food is ready and then served me cold food.

Having clothes returned from the laundry where on 3 occasions the clothes were not pressed or part pressed.

For the whole cruise (apart form the last 2 nights after I had to highlight this to the waiter) I was not offered any alcoholic drinks with my dinner whilst watching other passengers arriving at their tables with wine, beer or soft drinks waiting for them.

Whilst staff would acknowledge you with the obligatory good morning, afternoon or evening the Officers must of believed I was a member of staff because they were arrogant and rude on some occasions and this even includes the Captain who passed me one day and whilst I was attempting to see what his name was I got such a look of distaste, no hello or how can I help you.

Being lied to by the EXC team (excursions) in regards to dis-embarkation resulting in many passengers paying $15 for a transfer when in fact there were plenty of options at the dis-embarkation port. The EXC team presented that taxis would be not available and even provided pictures of lines of people queuing for a taxi, there were lots of taxis on stand by!

There were other little things which you normally brush off as 'oh well things happen' but a lot of these things add up and just highlighted the lack of control the management had on its staff and service suffered.

First time on Holland America and not a good experience.
Chris-Topher’s Full Rating Summary
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Cabin Review

Standard Interior Stateroom
Cabin L
Nice, clean and comfortable.
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins