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We've sailed with NCL a number of times, and this one was rough around the edges, as if the crew had never done it before. Only four tenders running from the ship, causing huge backups in departure A total nightmare on the return dock, where they moved the line from one dock to another and all hell broke loose Only two people handing out departure cards for 1000 people. You can imagine how long that took. Service in specialty dining and regular dining was spotty...at least four occasions in which we had to ask for something (bread, butter, water) four times Running out of things mid cruise (yes, a Caesar salad needs anchovies) Service folks in Garden Cafe never gave passengers right of way...plowing past guests I think NCL is better than this. On the positive side, cabin steward was excellent and the variety of offerings in Garden Cafe was nice. All in all, it felt like this was a practice run for the crew.

Feels like the first time (not in a good way)

Norwegian Jewel Cruise Review by penczak

8 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Asia
  • Cabin Type: Family Inside
We've sailed with NCL a number of times, and this one was rough around the edges, as if the crew had never done it before.

Only four tenders running from the ship, causing huge backups in departure

A total nightmare on the return dock, where they moved the line from one dock to another and all hell broke loose

Only two people handing out departure cards for 1000 people. You can imagine how long that took.

Service in specialty dining and regular dining was spotty...at least four occasions in which we had to ask for something (bread, butter, water) four times

Running out of things mid cruise (yes, a Caesar salad needs anchovies)

Service folks in Garden Cafe never gave passengers right of way...plowing past guests

I think NCL is better than this.

On the positive side, cabin steward was excellent and the variety of offerings in Garden Cafe was nice.

All in all, it felt like this was a practice run for the crew.
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