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Our family (14 of us) headed out on a cruise to celebrate a major birthday over the Christmas holiday. We did well overall. Balcony staterooms (category SY, cabin 8054 and similar) are lovely, spacious and very attractive. Bathrooms are particularly comfortable for this class accommodation. The ports were unexceptional. Of the four scheduled ports, the stop for Holland America's cay was cancelled, attributed to windy conditions. Food was satisfactory although main dining room service was slow. The ship converts a portion of the breakfast buffet to a specialty restaurant in the evenings.. Having small fry along and wanting to hold a quicker event than dinner in the main dining room, we scheduled the big birthday celebration there. We reserved the space at the very start of the cruise (the earliest reservation allowed under the Holland America playbook). A big mistake! The dinner really dragged on: After two hours we had not reached coffee, tea or dessert. The children became itchy (adults too), our requests for better service got us nowhere, and so we left without beverages or the pre-ordered birthday cake. The restaurant staff agreed to send the birhday cake to one of our cabins. But that was clearly not part of the Holland America master plan for that dining room. The cake never came. A post-cruise extra: six months after paying for the cruise and three months after it ended, Holland America discovered a four-figure mistake in our favor the amount taken from our credit card, and insisted on payment. My bottom line: Holland America offers a nice product for its price, but don't expect anything to be customized. You get what the brochure offers and that is that!

Ship better than home office

Oosterdam Cruise Review by fastbailer

1 person found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Eastern Caribbean
  • Cabin Type: Signature Superior Verandah Suite
Our family (14 of us) headed out on a cruise to celebrate a major birthday over the Christmas holiday. We did well overall. Balcony staterooms (category SY, cabin 8054 and similar) are lovely, spacious and very attractive. Bathrooms are particularly comfortable for this class accommodation.

The ports were unexceptional. Of the four scheduled ports, the stop for Holland America's cay was cancelled, attributed to windy conditions.

Food was satisfactory although main dining room service was slow.

The ship converts a portion of the breakfast buffet to a specialty restaurant in the evenings.. Having small fry along and wanting to hold a quicker event than dinner in the main dining room, we scheduled the big birthday celebration there. We reserved the space at the very start of the cruise (the earliest reservation allowed under the Holland America playbook). A big mistake! The dinner really dragged on: After two hours we had not reached coffee, tea or dessert. The children became itchy (adults too), our requests for better service got us nowhere, and so we left without beverages or the pre-ordered birthday cake.

The restaurant staff agreed to send the birhday cake to one of our cabins. But that was clearly not part of the Holland America master plan for that dining room. The cake never came.

A post-cruise extra: six months after paying for the cruise and three months after it ended, Holland America discovered a four-figure mistake in our favor the amount taken from our credit card, and insisted on payment.

My bottom line: Holland America offers a nice product for its price, but don't expect anything to be customized. You get what the brochure offers and that is that!
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Cabin Review

Signature Superior Verandah Suite
Cabin SY 8054 +
Nice amount of space and attractive cabin and bath. Our party occupied five SY cabins and one interior cabin on the 8th and 9th decks.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins