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So we wanted to visit Cuba and thought a cruise would be a stress free way to experience it. While Cuba was great, the cruise part was horrible. The ship had just gotten out of dry dock and was clearly in no way ready to sail with passengers. When we first arrived, there were rust stains on our carpet in our state room from the sprinkler, things were dusty, the closet door was off the hinge, our hot water and water pressure didn't work, some drawers didn't open and some did but were old and rickety. There was even an exacto-knife blade left in one of the drawers. Our balcony floor had some sort of grime on it to the point that we didn't even want to step foot out on it. They corrected the stain and water pressure situation. That night however, at about midnight, we began hearing banging and noises that sounded like hammering that went on until 4 in the morning at which time loud moving of table and chairs began. Sure enough, there was a construction crew working in the middle of the night on the pool deck immediately above our cabin. This went on for 3 nights in a row, despite being told it would not happen again. Even when that stopped the 4th night, we would continue to hear the moving of the table and chairs when the cleaning crew began around 4a.m. We go no uninterrupted sleep the entire time! At one point we began to smell very strong sewer stench that went on for two and a half days. There was a maintenance crew working on pipes during that time so clearly there was a problem. We heard from several people that their toilets overflowed and one lady said her hair dryer even caught fire! The entire ship is very dated, with cabinetry in the cabins that don't work, stains on apolstry, musty smells in many areas of the ship, no shade on the pool deck, pool not even filled or working the first two days. The staff did the best they could with a horrible situation and the food was actually quite good. The ship itself was beyond horrible and Royal Caribbean should be ashamed of themselves to send it off in this condition. It absolutely reflects on the quality of this corporation and we will not longer give them our business.

Nightmare from start to finish!

Empress of the Seas Cruise Review by tinadevi

Trip Details
  • Sail Date: March 2019
  • Destination: Cuba
  • Cabin Type: Junior Suite with Balcony
So we wanted to visit Cuba and thought a cruise would be a stress free way to experience it. While Cuba was great, the cruise part was horrible. The ship had just gotten out of dry dock and was clearly in no way ready to sail with passengers. When we first arrived, there were rust stains on our carpet in our state room from the sprinkler, things were dusty, the closet door was off the hinge, our hot water and water pressure didn't work, some drawers didn't open and some did but were old and rickety. There was even an exacto-knife blade left in one of the drawers. Our balcony floor had some sort of grime on it to the point that we didn't even want to step foot out on it. They corrected the stain and water pressure situation. That night however, at about midnight, we began hearing banging and noises that sounded like hammering that went on until 4 in the morning at which time loud moving of table and chairs began. Sure enough, there was a construction crew working in the middle of the night on the pool deck immediately above our cabin. This went on for 3 nights in a row, despite being told it would not happen again. Even when that stopped the 4th night, we would continue to hear the moving of the table and chairs when the cleaning crew began around 4a.m. We go no uninterrupted sleep the entire time! At one point we began to smell very strong sewer stench that went on for two and a half days. There was a maintenance crew working on pipes during that time so clearly there was a problem. We heard from several people that their toilets overflowed and one lady said her hair dryer even caught fire!

The entire ship is very dated, with cabinetry in the cabins that don't work, stains on apolstry, musty smells in many areas of the ship, no shade on the pool deck, pool not even filled or working the first two days. The staff did the best they could with a horrible situation and the food was actually quite good. The ship itself was beyond horrible and Royal Caribbean should be ashamed of themselves to send it off in this condition. It absolutely reflects on the quality of this corporation and we will not longer give them our business.
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Cabin Review

Junior Suite with Balcony
Cabin J3 9600
See above. Small, outdated, disgusting floor on balcony, loud at night interrupting our sleep, drawers that didn't open properly. Only thing good was the view.
Deck 9 Inside Cabins, Outside Cabins, Suite Cabins

Port & Shore Excursion Reviews