staff very attentive & friendly and well trained on the boat
Let down by shore excursion fiasco!
Also the embarkation person to allocate our cabin forgot his glasses & logged us into the wrong stateroom . We had to get the supervisor to sort this out !
BAD EXPERIENCE RE TENDERS IN KOH SAMUI RE LACK OF SUFFICIENT TENDERS RE COST ISSUE (HAD A 2.5 HOUR WAIT TO LEAVE SHIP + 2.5 HOUR EMBARKATION DELAY
TUI MANAGED IT WELL & BOUGHT IN LOCAL TENDERS IN FRONT OF NCL
We booked a premium brand but were not given premium service !
It ruined our first port of call & both myself & wife returned to the boat ill !
We will be very reluctant to recommend again after this opening experience
THE CAPTAIN GAVE A POOR EXCUSE 3 days after the event blaming it on passenger safety & as recompense would not use tenders in HALONG BAY
insulting as the original itinerary never mentioned tenders on this stop
CLEAN & GOOD ATTENTIVE SERVICE BY CASBIN MANAGER ABSOLUTELY NO PROBLEMS WITGHIS SIDE OF THINGS