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Oasis of the Seas Review

Oasis class Ships are winning the war on Poor Customer Service

Review for the Eastern Caribbean Cruise on Oasis of the Seas
10+ Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2019
Cabin: Ocean View

Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight.

This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes.

So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship.

Cabin Review

Ocean View

Cabin 2N

Stateroom 11-102

This state room is at the front of the ship directly under the bridge - It is nice as the Room is bigger allowing to you stow your empty luggage under the window rather than hiding in closet or under the bed. The down fall is there is always direct sunlight so advise your state room attendant to keep your drapes shut - because it is very difficult to get the room cooled down. It is very quiet in this room - however you will fill movement in wavy waters.

Port Reviews


Due to the recent Crime Activities in the Nassau - a Couple in our party left the ship - got to the main gate and decided that noticing armed guards and military may not be a good indication to go ashore any further - so they returned to the ship

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