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Oasis of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
3,695 Reviews

Oasis class Ships are winning the war on Poor Customer Service

Oasis of the Seas Cruise Review by Srandaz2

3 people found this helpful
Trip Details
  • Sail Date: Mar 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Ocean View

Well here I am again writing a review for the Oasis of the seas – Sadly nothing has changed for the RCCL Oasis Class Cruise Ships. After careful consideration I have come to the conclusion that writing about the experience may not be as informative as identifying the short falls that seem to be plaguing these big cruise liners. So I have changed up the format a bit to “hopefully” provide a better insight.

This was our 13th cruise with RCCL and I am sure the burning question is “why do we keep cruising with RCCL if there is so much pessimism in my reviews” – The answer is simple, we have been fortunate enough to sail on Six of the Eight Class Vessels and 12 of the 23 ships available in these classes. We have reached Diamond Status with Royal Caribbean and with these personal experiences we encountered on these ships we believe we can give a fair and impartial review. Although the Oasis Class Ships fall short of why we enjoy cruising with RCCL – there is still hope with the Freedom / Voyager and Vision Classes.

So let’s begin, I will start with the Memorable Experiences, we were a group of 6 during this latest adventure and we generally seek out the Employee that we feel goes above and beyond. This varies from trip to trip – and could be anywhere on the ship. Our first few days on board was disheartening, the lack of Bar Tenders – Workers and the sincere lack of One on One Customer service and personal one on one communications was nowhere to be found. Sadly my wife and I went on this cruise knowing these short falls, however my brother – sister-in-law, Nephew and his fiancé were very discouraged as this was their first trip on the Oasis Class Ship.

The crew was not the most personable compared to the Freedom and Voyage Class Ships. The crew seemed weathered, wore out and not very enthusiastic. I get it, these people are working around the clock nonstop day after day, dealing with all types of diversity etc. RCCL owns these issues as “IMO” RCCL is asking more from these people than RCCL “Company” can deliver. The Big Ships hold no comparison to the Freedom and Voyager Classes when it comes to customer service and one on one communications.

Customer / Bar Service

During our 7 Night Cruise we saw 3 Bartenders on the Pool Deck the whole week, needless to say although we received some service – Most of our drinks were self-Served at the bar.

The casino was much worse where waiting for an Hour for a drink was the norm or not getting a drink at all, I actually ordered a drink from a wait staff member and ended up waiting 4 Hours (During this time I was up and down getting my own)


Nightly – No seating available, general wait time 15-20 minutes before sitting down, Lack of Workers to keep up with the Customer Demand.

Dining Room Breakfast

Waited 1 Hour for our breakfast – Half Cold – Half Missing and Half Wrong. To top it all off I order Eggs Benedict and the eggs were hard boiled. The Manager of the Breakfast Room told me quote “That is the way they are served” – I looked at him and said you’re kidding right? I was so dumbfounded that I just had to walk away before I said something as imprudent as he just did.

Next Cruise Office

Honestly – we were treated like children, we were treated like we had no idea what we were doing, One of the Employees that was helping us put a whole new meaning on the word condescending.


The Hostess were incredibly rude – condescending and most unprofessional we ever met, Pit Bosses? All they did the whole cruise was sit in the bull pen and talk to one another, a far cry from the Allure 3 months ago where all the pit bosses including the manager were very involved with passengers in the Casino. Bad for business IMO.

With that here is what the Oasis Cruise Ship and other Big Liners are missing

Customer Service

Customer Care


Cruise Passenger Interaction

The Basics that made them who they are

With ANY company, bigger does not mean better, especially when your company relies on customer service and fun filled adventure, relax let us do it for you ect. I have a terrible feeling that RCCL and others like it are trying to race to the top with the biggest and best without any regards to what they are actually losing,

In comparison to the Freedom / Vision Class Ships – We still maintain that the customer service is outstanding on the smaller ships. At least that is where we left it last we cruised with them. We will know in about a year whether that still stands but for now. Because of our status and offers we have received from RCCL we will be on board the Oasis in December 2019 – Between now and then I do plan on writing letters to corporate with the hopes that things can improve. Look me up late December as I will be sure to write another review.

Note: We are not looking for anything – kickbacks etc. We are simply trying to point out that RCCL Oasis Class Ships are missing what we love about cruising – The one on one personal interaction, we do not expect anyone in any field to wait on us hand and foot – that is not the type of people we are, we don’t expect special privileges. We are just pointing out that our concern is that the seasoned cruisers can see what’s missing. We still stay loyal to Royal – just hoping they can get back to the basics.

Happy / Safe Sailing

Srandaz2's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Fitness & Recreation
Shore Excursions
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Cabin Review

Ocean View
Cabin 2N 1102

Stateroom 11-102

This state room is at the front of the ship directly under the bridge - It is nice as the Room is bigger allowing to you stow your empty luggage under the window rather than hiding in closet or under the bed. The down fall is there is always direct sunlight so advise your state room attendant to keep your drapes shut - because it is very difficult to get the room cooled down. It is very quiet in this room - however you will fill movement in wavy waters.

Port & Shore Excursion Reviews


Due to the recent Crime Activities in the Nassau - a Couple in our party left the ship - got to the main gate and decided that noticing armed guards and military may not be a good indication to go ashore any further - so they returned to the ship

To begin - The Driver and the Hostess were fantastic, the tour itself? Not so much. I will break it down as best I can so you have the full scoop.

The tour claims that you see historic land marks, and architecture along with visiting the world famous Maho Beach (Where the plains land) during your 3.5 Hours.

To be honest we spent more time driving and only seen 4 Land marks which in my opinion looked like run down architecture which is extremely sad in its own way. The St. Maarten you see in pictures and advertisements is not what you will see on this tour The whole experience left me wondering why people that live in such a beautiful paradise can live in trash, junk yards, etc.. It was very disheartening knowing what the island truly looks like as you travel in deeper and deeper. The tour was guided by a pre- recording of the historic areas that repeated the same thing over 4x. Here is the breakdown of stops

Rum Factory 35 Minutes, why? Because you are buying intercoastal items

Maho Beach and Airport 10 Minutes Thats it

A statue of the Found of the island 10 Minutes

An Ice cream Gelato Store 30 Minutes Again Buying items to help the business Economy

Last stop is a Cheese Store - ???? Still havent figured this one out

So 3.5 Hour drive and 1 Hour and 25 Minutes of stops Thats allot of driving. Again, the driver and hostess were great, the tour itself? You can honestly get more information on the internet. I understand the GDP and the business etc However taking a bus tour that claims learn the history of the island and all you do is drive around for 2 Hours and feeling obligated to buy something at the stops felt a little disheartening for my group. You are much better off touring the island by cab or uber.

We collectively give this excursion a 2 out of 5 Stars

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