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We joined the Westerdam in Shanghai having spent a great week discovering the exciting city of Shanghai. This was my third HAL cruise so my expectations were high. Unfortunately it was very disappointing overall. As a plus Embarkation and disembarkation had improved from previous trips. Cabin was standard and clean. Meals were very ordinary and on multiple occasions came to the table cold. Many experienced mariners commented on the HAL deterioration in food/meals compared to previous experiences. Senior staff were informed on several nights but nothing was done. Entertainment by HAL troupe was geared to a younger audience ( screeching, loud nightclub type of music) whenost of the target audience were seniors. Several nights there were excellent classical and pop performers ( one Australian & one English). They made up for the other nights. Initially two nights In Seoul were scheduled but this was changed to one after we booked. Very disappointing. Shore excursions were expensive and most we could have organised ourselves for half the cost ( as we did with Beijing two day trip). I would hesitate to travel with HAL again.

Disappointing HAL experience

Westerdam Cruise Review by Liscat

2 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Asia
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
We joined the Westerdam in Shanghai having spent a great week discovering the exciting city of Shanghai. This was my third HAL cruise so my expectations were high. Unfortunately it was very disappointing overall. As a plus Embarkation and disembarkation had improved from previous trips. Cabin was standard and clean. Meals were very ordinary and on multiple occasions came to the table cold. Many experienced mariners commented on the HAL deterioration in food/meals compared to previous experiences. Senior staff were informed on several nights but nothing was done. Entertainment by HAL troupe was geared to a younger audience ( screeching, loud nightclub type of music) whenost of the target audience were seniors. Several nights there were excellent classical and pop performers ( one Australian & one English). They made up for the other nights. Initially two nights In Seoul were scheduled but this was changed to one after we booked. Very disappointing. Shore excursions were expensive and most we could have organised ourselves for half the cost ( as we did with Beijing two day trip).

I would hesitate to travel with HAL again.
Liscat’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VF 4124
Standard HAL cabin. Kept clean and excellent cabin stewarts
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews