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My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout especially at the elevators and Old wooden deck chairs on deck three of which 50 percent were broken. Attitude of the Hotel manager was not his problem. Staff throughout the ship in restaurants, cabins, bars etc. A 10 +++. The main dining room meals were over cooked much of the time during dinner hour though breakfast was fine. First night of cruise turkey was served bright pink ( scary !). One night tuna was so overcooked , it was like saw dust and most left it on their plates uneaten. On another evening the wiener schnitzel was served and waiters came around suggesting that we add gravy before we even tried the dish and through the gravy was not part of the menu the waiters were trying to correct another bad meal. Now the Pinnacle Grill was a great experience but we were forced to pay the extra charge to have good food compared to main dining room and we ate there four nights. Entertainment was very good and we enjoyed every performance. The shore experience in Costa Rica called canal tortuguero was a 100% waste of time. When we arrived by bus, there were bathrooms on the second floor of the building that were so unbelievably filthy that I perferred to not use since thing did not flush and one small sink to wash hands shared by men and women with nothing to wipe hands. The boat tour showed two iguanas,three birds and a couple monkeys. The second part of the tour was a banana plantation which consisted of the bus pulling off the main road to point out a few banana plans and return us back to the ship. So much for a plantation. Holland America charged 100 plus dollars and does not care how bad it is. Now it explains why Holland America does not even get mentioned in many ratings and independent reviews.

A cruise ship that should be on DRY DOCK; THE CRUISE FROM HELL

Zuiderdam Cruise Review by Bob Sib

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Trip Details
My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout especially at the elevators and Old wooden deck chairs on deck three of which 50 percent were broken. Attitude of the Hotel manager was not his problem. Staff throughout the ship in restaurants, cabins, bars etc. A 10 +++. The main dining room meals were over cooked much of the time during dinner hour though breakfast was fine. First night of cruise turkey was served bright pink ( scary !). One night tuna was so overcooked , it was like saw dust and most left it on their plates uneaten. On another evening the wiener schnitzel was served and waiters came around suggesting that we add gravy before we even tried the dish and through the gravy was not part of the menu the waiters were trying to correct another bad meal. Now the Pinnacle Grill was a great experience but we were forced to pay the extra charge to have good food compared to main dining room and we ate there four nights. Entertainment was very good and we enjoyed every performance. The shore experience in Costa Rica called canal tortuguero was a 100% waste of time. When we arrived by bus, there were bathrooms on the second floor of the building that were so unbelievably filthy that I perferred to not use since thing did not flush and one small sink to wash hands shared by men and women with nothing to wipe hands. The boat tour showed two iguanas,three birds and a couple monkeys. The second part of the tour was a banana plantation which consisted of the bus pulling off the main road to point out a few banana plans and return us back to the ship. So much for a plantation. Holland America charged 100 plus dollars and does not care how bad it is. Now it explains why Holland America does not even get mentioned in many ratings and independent reviews.
Bob Sib’s Full Rating Summary
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Cabin Review

Signature Superior Verandah Suite
Cabin SS 6061
Cabin was well maintained by the room steward and in decent condition. There was an extremely loud squeaking noise outside in hallway. We requested that it be addressed to three different departments but nothing was done until after the second night when we met with "Hotel Manager" with another customer who had also complained with no results. The attitude was so shocking that I understand why things run or don't run because of his work ethic.
Upper Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins