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This cruise happened to fall into dates we would be in Florida for conference. Wanted to have a small honeymoon combined with birthday celebration. Sadly, it wasn't as we expected. Problems with the cruise - our luggage was delivered to the wrong room - the tv remote control was missing. Even though they didn't believe us when we called to notify them of this and it took a couple trips for them to replace it, they managed to get us a new one. - The safety briefing at the start of the cruise was poorly orchestrated. No one knew where they were supposed to be, you couldn't understand the person speaking, and it seemed to be excessive amount of time to wait for the amount of information we were given. - our door broke and only way to keep it closed was to lock it from inside cabin. It took nine hours and multiple contact efforts to fix it (i.e. front desk, cleaning lady). - there was one rude bartender on the back of the boat who refused to give me another drink after he incorrectly made the first one because he said there were people waiting. This was after waiting 20 minutes to order my drink. (I was so angered and appalled at how rude he was, I took a picture) - we were not told that this was meant to be a Trailer Park Boys cruise beforehand (we felt bad for those with children!) - due to trailer Park boys many of the rooms were closed for private events so we did not have full access of the ship - we were told that we could not go to Great Stirrup Cay due to weather yet there was no indication of bad weather - Some scheduled events were canceled without notification (still showed up on the daily agenda and tv screen in hallways) - we ended up in Freeport with only a few hours on land, not enough to spend the additional money to travel the island and the tourist trap shopping that greeted us was not what we had in mind. (We waited in line to get scooters for 30 minutes or more before deciding to just go back to the boat.) - our excursion was cancelled since we were redirected; no one notified us of alternative excursions, but they were wrangling people for excursions in Freeport once we got there. Seems excursions in Freeport were not provided to us. - our "premium" package that included the "premium" level restaurant deal was a bit confusing and misleading. The food was average to poor and how many visits were covered was confusing. It would have been just as well to stick with cafe. - Indian food in cafe was great and our go-to - our cleaning lady was amazingly wonderful... responsive, efficient, and kind! Sadly, service on the boat was otherwise average (likely due to built in tipping... no incentive). - in looking up what the staff might be getting paid, we became a bit depressed. No wonder they were grumpy.

First Cruise Blues

Norwegian Pearl Cruise Review by jessamok

Trip Details
  • Sail Date: March 2019
  • Destination: Bahamas
  • Cabin Type: Balcony
This cruise happened to fall into dates we would be in Florida for conference. Wanted to have a small honeymoon combined with birthday celebration. Sadly, it wasn't as we expected.

Problems with the cruise

- our luggage was delivered to the wrong room

- the tv remote control was missing. Even though they didn't believe us when we called to notify them of this and it took a couple trips for them to replace it, they managed to get us a new one.

- The safety briefing at the start of the cruise was poorly orchestrated. No one knew where they were supposed to be, you couldn't understand the person speaking, and it seemed to be excessive amount of time to wait for the amount of information we were given.

- our door broke and only way to keep it closed was to lock it from inside cabin. It took nine hours and multiple contact efforts to fix it (i.e. front desk, cleaning lady).

- there was one rude bartender on the back of the boat who refused to give me another drink after he incorrectly made the first one because he said there were people waiting. This was after waiting 20 minutes to order my drink. (I was so angered and appalled at how rude he was, I took a picture)

- we were not told that this was meant to be a Trailer Park Boys cruise beforehand (we felt bad for those with children!)

- due to trailer Park boys many of the rooms were closed for private events so we did not have full access of the ship

- we were told that we could not go to Great Stirrup Cay due to weather yet there was no indication of bad weather

- Some scheduled events were canceled without notification (still showed up on the daily agenda and tv screen in hallways)

- we ended up in Freeport with only a few hours on land, not enough to spend the additional money to travel the island and the tourist trap shopping that greeted us was not what we had in mind. (We waited in line to get scooters for 30 minutes or more before deciding to just go back to the boat.)

- our excursion was cancelled since we were redirected; no one notified us of alternative excursions, but they were wrangling people for excursions in Freeport once we got there. Seems excursions in Freeport were not provided to us.

- our "premium" package that included the "premium" level restaurant deal was a bit confusing and misleading. The food was average to poor and how many visits were covered was confusing. It would have been just as well to stick with cafe.

- Indian food in cafe was great and our go-to

- our cleaning lady was amazingly wonderful... responsive, efficient, and kind! Sadly, service on the boat was otherwise average (likely due to built in tipping... no incentive).

- in looking up what the staff might be getting paid, we became a bit depressed. No wonder they were grumpy.
jessamok’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Balcony
Cabin BB 10506
It was a nice clean room and we enjoyed the balcony. Since we were stuck in our room waiting for the door to be fixed, it would have been nice to have more channels on the tv.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins